Important
Follow this article only if ControlUp Support has requested logs from the ControlUp for Desktops Agent
Enable debugging
To enable debugging, set the following registry value to 1:
HKEY_LOCAL_MACHINE\SOFTWARE\Avacee\SIP\DebugLevel.
If you don't see the DebugLevel value, you can create it as a DWORD.
After setting the registry key, restart the ControlUp SIP Agent service.
View and save logs in the Windows Event Log
In the Windows Event Viewer on the device, go to Windows Logs > Application and look for events from:
- SIP Agent
- Agent Manager Service
- Agent Manager Setup
- Agent Manager Setup Form
- SIP Agent Setup
- Session Events Service
Save the logs as a .EVTX file and send them to ControlUp Support.
MacOS logs
On Mac devices, logs are stored using Apple's unified logging system. To get Agent logs, use:
/user/local/com.controlup.edgedx.agent/Bin/AgentAssist logs