Contents x
    Agent debugging logs
      • Print
      • Dark
        Light
      • PDF
      Contents

      Agent debugging logs

        • Print
        • Dark
          Light
        • PDF
        Article Summary

        Important

        Follow this article only if ControlUp Support has requested logs from the Edge DX Agent

        Enable debugging

        To enable debugging, set the value of the following registry key to 1:
        HKEY_LOCAL_MACHINE\SOFTWARE\Avacee\SIP\DebugLevel

        enable debug mode.png

        After setting the registry key, restart the ControlUp SIP Agent service.

        View and save logs in the Windows Event Log

        In the Windows Event Viewer on the device, go to Windows Logs > Application and look for events from:

        • SIP Agent
        • Agent Manager Service
        • Agent Manager Setup
        • Agent Manager Setup Form
        • SIP Agent Setup
        • Session Events Service

        Save the logs as a .EVTX file and send them to ControlUp Support.

        SaveEventLogs.png

        MacOS logs

        On Mac devices, logs are stored using Apple's unified logging system. To get Agent logs, use:
        /user/local/com.controlup.edgedx.agent/Bin/AgentAssist logs

        Was this article helpful?
        What's Next