Agent debugging logs

  • Updated on May 29, 2025
  • Published on Nov 15, 2023
  • 1 minute(s) read
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Important

Follow this article only if ControlUp Support has requested logs from the ControlUp for Desktops Agent

Enable debugging

To enable debugging, set the value of the following registry key to 1:
HKEY_LOCAL_MACHINE\SOFTWARE\Avacee\SIP\DebugLevel

Registry editor showing the DebugLevel.

After setting the registry key, restart the ControlUp SIP Agent service.

View and save logs in the Windows Event Log

In the Windows Event Viewer on the device, go to Windows Logs > Application and look for events from:

  • SIP Agent
  • Agent Manager Service
  • Agent Manager Setup
  • Agent Manager Setup Form
  • SIP Agent Setup
  • Session Events Service

Save the logs as a .EVTX file and send them to ControlUp Support.

Event Viewer with the Save All Events As... option highlighted.

MacOS logs

On Mac devices, logs are stored using Apple's unified logging system. To get Agent logs, use:
/user/local/com.controlup.edgedx.agent/Bin/AgentAssist logs