---
title: "Agent debugging logs"
slug: "agent-debugging-logs"
tags: ["ControlUp for Desktops"]
updated: 2026-09-03T15:10:43Z
published: 2026-09-03T15:10:43Z
canonical: "support.controlup.com/agent-debugging-logs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent debugging logs

Important

Follow this article only if ControlUp Support has requested logs from the ControlUp for Desktops Agent

## Enable debugging

To enable debugging, set the following registry value to 1: **HKEY_LOCAL_MACHINE\SOFTWARE\Avacee\SIP\DebugLevel**.

If you don't see the **DebugLevel** value, you can create it as a DWORD.

![Registry editor showing the DebugLevel.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/enable%20debug%20mode.png)

After setting the registry key, restart the ControlUp SIP Agent service.

## View and save logs in the Windows Event Log

In the Windows Event Viewer on the device, go to Windows Logs > Application and look for events from:

- SIP Agent
- Agent Manager Service
- Agent Manager Setup
- Agent Manager Setup Form
- SIP Agent Setup
- Session Events Service

Save the logs as a .EVTX file and send them to ControlUp Support.

![Event Viewer with the Save All Events As... option highlighted.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/SaveEventLogs.png)

## MacOS logs

On Mac devices, logs are stored using Apple's unified logging system. To get Agent logs, use: `/user/local/com.controlup.edgedx.agent/Bin/AgentAssist logs`