---
title: "Hide Inaccessible Products From Your ControlUp Users"
slug: "block-access-to-sections-of-the-dex-platform"
tags: ["Users and Permissions"]
updated: 2026-10-19T23:35:34Z
published: 2026-10-19T23:35:34Z
canonical: "support.controlup.com/block-access-to-sections-of-the-dex-platform"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hide Inaccessible Products From Your ControlUp Users

Product areas that you can’t access are hidden from the left sidebar. This gives your staff a cleaner UI that shows only the products they’re authorized to use.

A product area is hidden based on:

- **Your organization’s license** - If your organization isn’t licensed to use a product area, then it is hidden for all users (see exception note below).
- **Your ControlUp user’s RBAC** - If a user doesn’t have any permissions related to a certain product area, then that product area is hidden for that user. For example, if a user doesn’t have any permissions from the Synthetic Monitoring permission category, then **Synthetic Monitoring** is hidden.

> [!NOTE]
> Exception
> 
> If you have the **Manage Subscriptions** permission (included in the default Admin role), you’ll still see all product areas even if you don’t have a valid license. This allows you to start a trial for those products.

![](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-JO9P4R7N.png)