---
title: "Troubleshooting Azure Integration"
slug: "cannot-connect-to-azure-subscription-customer-does-not-have-the-privilege-to-see-the-cost"
description: "Connecting to your Azure subscription is not possible when your subscription is managed by an MSP under a CSP agreement."
updated: 2025-09-07T10:15:31Z
published: 2025-09-07T10:15:31Z
canonical: "support.controlup.com/cannot-connect-to-azure-subscription-customer-does-not-have-the-privilege-to-see-the-cost"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't connect to Azure subscription: Customer doesn't have the privilege to see the cost

## Issue

If your Azure environment is managed by an MSP participating in a CSP agreement with Microsoft, then cost information will never be passed down to the Subscription tier and the Real-Time DX Console is unable to represent it.

Connecting to the Azure subscription in Real-Time DX fails with the following error:

**Customer does not have the privilege to see the cost**

![Customer does not have the privilege to see the cost error message](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-RY3L08XB.png)

## Solution

You can disable cost data collection by applying the following registry settings on the data collector:

**Key**: `HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\Azure Data Collection` **Value**: `EnableCostQueries` **Data Type**: `DWORD` **Data Value**: `0`

Restart the ControlUp Agent on the data collector to apply the changes.

Note that this solution disables cost data collection, and all cost metrics will display as **N/A**.