---
title: "Resolve Citrix Connection Failures with Real-Time Monitoring"
slug: "citrix-registration-monitoring-remediation"
updated: 2026-05-13T11:56:23Z
published: 2026-05-13T11:56:23Z
canonical: "support.controlup.com/citrix-registration-monitoring-remediation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve Citrix Connection Failures with Real-Time Monitoring

> [!NOTE]
> Features available only in version 9.2
> 
> The following section describes monitor features only available in ControlUp Real-Time DX version 9.2.

From version 9.2, you can proactively diagnose and resolve Citrix VDA registration issues with Registration State Monitoring and Remediation, reducing downtime and improving user experience. Unregistered VDAs can disrupt user sessions and create troubleshooting headaches. Citrix Registration State Monitoring and Remediation gives you real‑time visibility, automated incident tracking, and targeted remediation so your Citrix environment stays reliable and resilient, on-premises (CVAD) and in Citrix Cloud (DaaS).

By surfacing failure details instantly, you can resolve issues faster, minimize user frustration, and keep your Citrix environment running smoothly.

## Prerequisites

- For **CVAD** environments: Citrix oData Monitor API version 3 or later.
- For **Citrix Cloud** environments: supported natively.
- Upgrade the ControlUp Agent to version 9.2 on all Citrix DDCs/Controllers. For instructions, see [here](/v1/docs/invoke-cuagentupdate-upgrade-an-agent).
- At least one ControlUp Monitor assigned the “all” or “management” template in your cluster/site.

### Reporting & Drill‑downs

To view the metrics for Registration State Monitoring and Remediation:

1. From the VDI App topology **Details** view, select **Citrix Sites**.
2. From the grid, select a Citrix site. The **Delivery Groups** overview opens for the site.
3. From the **Overview** tab, you can drilldown to:
  - [Registration Failure Events](/v1/docs/citrix-vda-registration-state-monitoring)
  - [Registration Failures](/v1/docs/citrix-user-connection-failure-monitoring)
  - [Connection Failures](/v1/docs/citrix-user-connection-failure-monitoring#connection-failures-metrics)

![Citrix Delivery Group displaying metrics in overview tab](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/CitrixRegFailuresOveTabs.png)

Full event payloads are preserved for deep‑dive analysis and auditing.

### Incident Creation & Monitoring Workflow

1. **Background job**: Runs every 5 seconds to detect new **Registration Failure Events** and **Incidents**. This is enabled by the Citrix Incident Manager role, which is assigned by default in [monitor templates](/v1/docs/what-is-a-controlup-monitor#monitor-features) defined as “all” or “management”.
2. **Event detection & enrichment**: New events are enriched with VDA machine details and persisted in the *GlobalRegistrationFailureEvents* table.
3. **Incident generation**: The system creates corresponding **Registration Failure Incidents** (stored in the *RegistrationFailureIncidents* table) via an event‑pairing workflow.
4. **Action & remediation**:

- Run PowerShell remediation scripts directly on affected VDAs/DDCs.
- Configure automatic actions driven by incident properties (e.g., reason codes, catalog/group/site) to shorten MTTR.

1. **Visibility & reporting**: Drilldown into **Registration Failure Events**, **Registration Failures**, or **Connection Failures** tab.

### Data & Metrics captured

- **Event‑level metrics**: Parsed by the ControlUp Agent on each machine, then stored by the Monitor in *GlobalRegistrationFailureEvents*.
- **Incident‑level metrics**: Stored in *RegistrationFailureIncidents*, capturing context, timelines, reason codes, and resolution duration.
- **Correlation fields**: Delivery Group, Machine Catalog, Site, VDA/DDC versions, network identifiers, and full event payloads.

## Getting Started

1. Verify above [prerequisites](/v1/docs/citrix-registration-monitoring-remediation#prerequisites).
2. Define triggers and actions:
  1. Create filters on Deregistration Reason, Catalog, Group, or Site.
  2. Configure emails, webhooks, scripts, or event log entries.
3. Validate data flow:
  1. Check **Registration Failure Events, Registration Failures**, or **Connection Failures** tab.
  2. Test a remediation script and review resolution duration metrics.