---
title: "ControlUp & Citrix Director show wrong VDA registration state"
slug: "controlup-citrix-director-show-wrong-vda-registration-state"
updated: 2025-09-04T13:45:50Z
published: 2025-09-04T13:45:50Z
canonical: "support.controlup.com/controlup-citrix-director-show-wrong-vda-registration-state"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ControlUp & Citrix Director show wrong VDA registration state

### Issue

Desktops are incorrectly being shown as unregistered and Not Available in the Real-Time DX Console, but are "Registered" and Available when looking in Citrix Studio. ![Citrix Studio screen shwoing Desktop OS machines as Registered](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/en-usarticleattachments209015569DesktopRegisteredinXenDesktop.jpg)

### Root Cause

Citrix Director and the ControlUp Console both get their information from the OData interface of the Broker.

The Console gets it's information specifically from the **Machines** table, which is why it shows "Unregistered" in the Console, although the Trends View shows the correct information.

The below screenshot of the director shows the status of the Console: ![Desktop OS machines as Unregistered](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/en-usarticleattachments209015549image0014.png)

### Solution

Restart the Citrix Desktop Service to help in correcting the data, since the issue is on the Citrix side.

We suggest you open a ticket at Citrix Support and request a permanent solution for this issue.