---
title: "ControlUp has detected...Using an on-premises Installation Error"
slug: "controlup-has-detected-using-an-on-premises-installation-error"
updated: 2025-09-09T12:51:52Z
published: 2025-09-09T12:51:52Z
canonical: "support.controlup.com/controlup-has-detected-using-an-on-premises-installation-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ControlUp has detected...Using an on-premises Installation Error

## Issue

The user is able to log into the ControlUp Real-Time DX Console but receives the error: "ControlUp has detected that your environment is using an on-premises installation of ControlUp Private Cloud. This configuration automatically disables connections to ControlUp Public Cloud from your network." ![ControlUp Private Cloud error message](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image%28447%29.png)

## Root Cause

Your organization was installed on a ControlUp on-premises (COP) server. Once the license is requested, the environment is set to use the on-premises deployment and not the cloud. When a user tries to launch a cloud console from the on-premises domain, the cloud console gets rejected and throws the error shown in the Issue description.

## Solution

Install the on-premises console and not the cloud console. The on-premises console is part of the on-premises installation package.

          Note

          

If you do not have the installation files for the on-premises console, contact our support at [support@controlup.com](mailto:support@controlup.com).

If you have installed the Real-Time Console and it still attempts to connect to our ControlUp Cloud Services, go to *HKLM\Software\Smart-X\ControlUp\PrivateCloud* and Set the registry key **IsUsingPrivateCloud** (Dword) to 1.