---
title: "ControlUp Support to Monitor and Remediate Your ControlUp for VDI"
slug: "controlup-support-monitor-and-remediate"
updated: 2026-06-09T09:39:03Z
published: 2026-06-09T09:39:03Z
canonical: "support.controlup.com/controlup-support-monitor-and-remediate"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ControlUp Support to Monitor and Remediate Your ControlUp for VDI

ControlUp includes a setting enabling our support team to perform remediation and monitoring on your ControlUp for VDI implementation. The **Enable Automatic Monitor Remediation** setting is available in the DEX platform settings page under VDI and is enabled by default.

To access, go to your DEX platform **Settings** > **VDI**.

![DEX settings VDI](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image (28)(5).png)

When enabled ControlUp support can perform remote actions on your monitors and agents. These include:

- Restarting services which is particularly useful for restarting monitors (the cuMonitor service on the monitor machine)
- Collecting diagnostic data such as:
  - Audit log changes
  - Memory dumps.

You can uncheck this option to opt out of this feature and disable remote actions by ControlUp.

> [!NOTE]
> Versions below 9.1.5
> 
> This feature is enabled for versions 9.1.5 and higher.
> 
> If you are running a lower version of ControlUp for VDI, you can use a PowerShell command to enable this capability. For details, see [PowerShell Cmdlets for Environment Configuration](/v1/docs/90-powershell-cmdlets#allow-remediation-actions). The new setting described in this article replaces that PowerShell command so it is no longer required in versions 9.1.5 and higher.

##