--- title: "Create an EUC Scout" slug: "create-an-euc-scout" tags: ["Synthetic Monitoring"] updated: 2026-03-17T15:32:51Z published: 2026-03-17T15:32:51Z canonical: "support.controlup.com/create-an-euc-scout" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.controlup.com/llms.txt > Use this file to discover all available pages before exploring further. # Create an EUC Scout You can create an EUC Scout to test resources through the following EUC gateways. - Azure Virtual Desktop ([click here](https://cuacademy.controlup.com/azure-virtual-desktop-scout/) to watch our Academy training video about the AVD Scout) - Citrix Cloud Gateway Service - Citrix Virtual Apps and Desktops - NetScaler Gateway - Citrix Virtual Apps and Desktops - Storefront - Omnissa (formerly VMware) Horizon Connection Server / UAG - Omnissa (formerly VMware) Security Server - VMware Workspace One > [!NOTE] > Prerequisites for running Citrix Scout tests with Citrix Workspace App > > For Scout tests to function using Citrix Workspace App (CWA), CWA must be **pre-installed** prior to custom hive installation. > > During custom hive installation, the following two CCM Registry keys are automatically added to the ICA client hive in the machine on which the hive is installed: > > AllowLiveMonitoring > > AllowSimulationAPI > > If these two keys are missing from the registry, the Scout may not function properly. To fix this, re-install the Custom Hive or contact [Support](https://support.controlup.com/docs/ticket-deflector/ask-us-anything). ## How to Create an EUC Scout 1. In the top bar, select **Create Scout** to open the **Add New Scout** window. ![Add New Scout Screen](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/Add New Scout screen.png) 1. From the **EUC** tab, choose the location (Hive) from which you want to test the resource. 1. Select the type of Hive (Cloud or Custom). 2. Select the Hive. EUC Scouts can only run from a single Hive. *Note that Citrix Storefront Scouts can run only from Custom Hives, and require you to enable WebSockets connections.* [*Click here*](https://support.controlup.com/tim-reorg/docs/overview-and-architecture#prerequisite-for-citrix-storefront-scouts) *for more information.* 2. Enter the gateway information. 1. Select the **Gateway type** from the dropdown. 2. Enter the **Address** of the gateway. This is the same address a user would use to access the gateway. Note that you don't need to enter an address for a Microsoft Entra ID Scout because the address is the same for all users. 3. Enter the gateway login credentials. 1. If a domain is required, enter the **Domain**. 2. Enter the **Username** and **Password**. If you edit the Scout to run from a new location (for example, an additional Custom Hive), then you must re-enter the password. 3. If the login credentials require MFA, select the **MFA** method from the dropdown. To learn more about how to configure MFA, visit [Multi-Factor Authentication](/tim-reorg/docs/mfa). SAML integration with Okta EUC Scouts can log into Citrix and VMware gateways that use SAML integration with Okta for authentication. 1. Select the resource that the Scout accesses and tests. 1. Select **Get Resources**. The Scout uses the gateway and login information you entered to get a list of available resources. 2. After the Scout gets a list of resources, select a **resource** with the dropdown. 2. Select how often you want to test the resource using the **Run Every** slider. You can choose any interval from 5 to 60 minutes, in increments of 5 minutes (5, 10, 15, 20, and so on). 3. Enter a **Name** for your Scout. 4. Optionally, add **Tags** to your Scout. Tags are key-value pairs which can be used to organize your Scouts. To learn more about tags, visit [Centralized Tags Management](/v1/docs/centralized-tags-management). 5. Optionally, configure **Additional Parameters** for your Scout. The options available here depend on the type of gateway the Scout accesses. - **Session Timeout**. Sets the maximum wait time for the session to be fully ready. If the test takes longer than this time, it fails. - **Connection Timeout**. Sets the maximum wait time for the connection phase to the resource's session. If the connection phase takes longer than this time, it fails. - **Initial username**. If your gateway requires you to enter a username before you enter your primary credentials, enter the additional username here. - **Enable Baseline Session Screenshot**. Sets whether to take session screenshots, which can be used to compare the image a known baseline screenshot. For more information, see [Baseline Session Screenshot](/tim-reorg/docs/baseline-session-screenshot). - **Login Attempts**. Sets the number of logins that the Scout attempts before declaring the test a fail. - **Check Network Path Performance**. Sets whether to check the network path to the destination. If enabled, you can set the network **Timeout**, and the minimum and maximum time to live (TTL). The test fails if the network path is not within your set parameters. - **Authentication** (*only Citrix Storefront Scouts*). Sets whether to access a Citrix Storefront with no username or password (unauthenticated). - **Dynamic flow** (*only Citrix and VMware Scouts*). Sets whether to use a form-based browser login method instead of the broker API. You can try enabling this option if your Scouts are having authentication problems. Note that if dynamic flow is enabled in your [Custom Hive configuration](https://support.controlup.com/tim-reorg/docs/installing-custom-hives#advanced), then Scouts running from that Custom Hive use dynamic flow regardless of what you set in the Scout configuration. - **Different Windows Login Credential** (*only Microsoft Entra ID Scouts*). Sets whether to use different login credentials for the Azure gateway and the Windows session. If selected, enter the Windows login credentials here. 6. Click **Next: Alert Policy** to set up alerts and notifications on the Scout before saving it. For more information, see [Alert Policies](/tim-reorg/docs/alert-policies). ### Configure a Scout for Windows 365 (Cloud PC) > [!NOTE] > Note > > To monitor Windows 365 Cloud PCs with ControlUp Synthetic Monitoring, you must configure the Scout using the Azure Virtual Desktop gateway, as both services use the same infrastructure. #### How to configure the scout 1. Navigate to **Add New Scout** → **EUC**. 2. Select your **Hive** (Cloud Hive or Custom Hive). 3. Set **Gateway Type** to **Azure Virtual Desktop**. 4. Click **Get Resources**, and sign in with an Azure AD user who has a Windows 365 Cloud PC assigned. 5. Select the **Cloud PC resource** from the list. 6. **Name the scout** (e.g., ```Win365 – TLV Test```) and set its run frequency (default = 5 minutes). 7. **Save**. The scout will now monitor the Cloud PC for logon time, availability, and errors. ## Test Results Wait for the first test results after you create your EUC Scout. Click a test to see more information. ![EUC scout test list](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/EUC Test list.png) You see a session screenshot, Scout details, and the duration of each of the connection steps, along with the total time until the session is ready. ![EUC Test result screen](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/EUC Test Result.png) Hover over a connection step to show the step duration. ![Connection steps](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/EUCTestResult3.png) The **Ready** connection step consists of sub-steps, including: - Checking that resource is available. - Accepting connections. - The server processing the session and releasing control to the Scout. If you enabled **Check Network Path Performance** when creating the Scout, you can see the network path with details for each hop. ![Hop details](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/EUCTestResult4.png) ## Troubleshooting If your Citrix or VMware Scouts are having problems authenticating and accessing your gateway, try enabling **Dynamic flow**. If the Scout is running from a Cloud Hive, this option is enabled in the Scout configuration. If the Scout is running from a Custom Hive, this option is enabled in the [Custom Hive configuration](https://support.controlup.com/tim-reorg/docs/installing-custom-hives#advanced). You can get debugging logs for a Scout running from a Custom Hive to help identify the cause of problems. If you need to create a support request with ControlUp Suport, then you should send the debugging logs for the Scout that is not working correctly. For details, visit [Debugging Logs](/tim-reorg/docs/debugging-logs).