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    COP: Create MSP Tenant Domain
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      Contents

      COP: Create MSP Tenant Domain

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        Article Summary

        ControlUp On-Premises (COP) version 8.8 supports tenant domain creation. In COP MSP mode, your main domain (A) contains the installed COP Server and Real-Time Console. You create an additional secondary domain (B) for your tenants to login to the console by using the main domain credentials.

        Prerequisites

        • Windows Server 2016 or higher.
        • .NET Framework 4.8 or higher.
        • Remove all monitors in your ControlUp environment, if installed. This is required to set MSP mode.

        Define the Conditional Forwarders on Domain Controllers

        1. In the DNS Manager of the DC (domain controller) machine of domain A, right-click Conditional Forwarders and select New Conditional Forwarder.

        2. Add the FQDN of the DC machine of domain B, define the IP address, make sure that the Store this Conditional Forwarder… checkbox is selected, and click OK.
          NewCondiForw

          If the entry appears with an error, ignore it and click OK. The new entry appears:
          CondForwNewEnt

        3. In the DNS Manager of the DC machine of domain B, right-click Conditional Forwarders and select New Conditional Forwarder.

        4. Add the FQDN of the DC machine of domain A, define the IP address, make sure that the Store this Conditional Forwarder… checkbox is selected, and click OK.

        Create an MSP Installation

        After you define the Conditional Forwarders on both DC machines, perform the following steps:

        1. From the Real-Time Console, open Manage ControlUp Monitors > Monitor Settings > Advanced Settings, select Enable Multi Tenancy mode and click OK.
          EnableMultiTenancy
        Note

        You can’t set or change the Organization Mode while monitors are running. To set it, you must first remove all monitors from your environment.

        1. Open Credentials Store, click Add Credentials Set, add a domain B user account and credentials set and click OK.

        2. Open AD Connections, click Add Domain, add the AD connection credentials of domain B and click OK.

        3. Open Manage ControlUp Monitors, click Add Site and give the site a descriptive name (e.g., Tenant).

        4. In Advanced Settings, select Enable Multi-Site Association mode and click Finish.
          AddTenant

        5. Right-click the "Default" site (linked to machines belonging to domain A), click Add Monitors to Site, select the main monitor and click Install. After the monitor successfully deploys, it shows Running-Master status:
          TenantMonit

        6. Right-click the "Tenant" site, click Add Monitors to Site, select a target machine for the list of tenant site machines and click Install.
          TenantMachines

          After the monitor successfully deploys and all the datasources are connected, it shows Running status:
          TenantRun

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