---
title: "CVAD 2203 VDA stuck when Termsrv.exe intermittently crashes due to rpm.dll"
slug: "cvad-2203-vda-stuck-when-termsrvexe-intermittently-crashes-due-to-rpmdll"
updated: 2025-09-08T11:50:00Z
published: 2025-09-08T11:50:00Z
canonical: "support.controlup.com/cvad-2203-vda-stuck-when-termsrvexe-intermittently-crashes-due-to-rpmdll"
---

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# CVAD 2203 VDA stuck when Termsrv.exe intermittently crashes due to rpm.dll

## Issue

When working with ControlUp, the ControlUp Agent Helper triggers the following Citrix issue: [CVAD 2203: Termsrv.exe Intermittently Crashes Due To rpm.dll](https://support.citrix.com/article/CTX461288/cvad-2203-termsrvexe-intermittently-crashes-due-to-rpmdll) ![event 1000 application error screen](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-TFYD06NX.png)

## Solution (from Citrix)

Citrix created a private fix to address this issue under CVADHELP-20259. The fix is included in the **CVAD 2203 LTSR CU1** release. See the official Citrix documentation [here](https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/whats-new/cumulative-update-1/fixed-issues.html).