Device Details Dashboard Overview

The device details dashboard lets you monitor and manage all of your devices. You can:

• Create presets with customized views to see exactly the data and devices you need.
• Perform actions on devices, such as running scripts, intiating remote assitance, and power management.
• Drilldown into a device to see the full details about the device.
• Organize your devices using groups and tags.

Access the Device Details Dashboard

If you access Edge DX using ControlUp's DEX management platform (app.controlup.com), click on the Devices icon and select the Details tab.

If you access Edge DX using Solve (solve.controlup.com) or by direct tenant URL (<tenant-name>.sip.controlup.com), select the Devices tab.

Device Score

The overall performance of a device is summarized by it's device Score. Use the score as an at-a-glance indication of device performance.

Hover over the device score to see the metrics contributing to the overall score.

Time Since Last Communication

You can see the time since a device last communicated to your DEX environment in the Online column.

If a device has recently communicated, is is classified as Online and shows an up arrow with the time since the last agent communication. For example, the following device is online and the agent has communicated in the previous minute.

If a device has not communicated for a certain amount of time, it is classified as Offline and shows a down arrow with the time since the last agent communication. For example, the following device's agent hasn't communicated in 86 days.

Select Columns and Presets

Choose which columns to display in the grid, and create presets to save grid views and quickly switch between them.

Presets automatically save any changes you make to the grid view with that preset selected. Presets save the following configurations:

• Displayed columns
• Column filters
• Column sorting
• Global filters

To create a new preset:

1. Click the Presets selector at the top-right of the page.

   

2. Click the plus button to create a new preset.

3. Name the preset and click the save icon.

To add or remove columns to a preset:

1. Click the Column Picker icon at the top-right of the page.

2. Select which preset you want to edit at the top of the column picker.

   

3. The left side of the column picker shows all available columns. The right side of the column picker shows all currently displayed column. Choose which columns you want to display by selecting them from the list of available columns.

4. If you want to remove displayed columns, you can deselect it on the left side, or click the X on the right side of the column picker.

5. Click and drag the displayed columns on the right side of the column picker to rearrange their order in the grid.

6. Click Apply to save your changes.

To duplicate an existing preset:

1. Click the Presets selector at the top-right of the page.
2. Click the three dots menu next to the preset you want to duplicate.
3. Select Duplicate.

To set a default preset:

1. Click the Presets selector at the top-right of the page.
2. Click the three dots menu next to the preset you want to set as the default.
3. Select Set as default.

Auto Refresh Data

The data on the devices dashboard automatically refreshes every minute by default. Disable Auto Refresh to update the data only when the page reloads.