---
title: "Drill Down to Edge DX Device Data From Solve"
slug: "drill-down-to-edge-dx-device-data-from-solve"
updated: 2026-04-12T09:27:03Z
published: 2026-04-12T09:27:03Z
canonical: "support.controlup.com/drill-down-to-edge-dx-device-data-from-solve"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Drill Down to Edge DX Device Data From Solve

You can drill down into Edge DX from the VDI & DaaS web console (Solve) to see more detailed information about the physical endpoint device that is connected to a session.

## Prerequisites

This feature is available only if all of the following prerequisties are met:

- The endpoint device is running Windows.
- The Edge DX Agent is installed on the endpoint device. For details, see [Edge DX Agent Distribution and Installation](/v1/docs/edge-dx-agent-distribution-and-installation).
- The Remote DX plugin is installed on the endpoint device. For details, see [Remote DX - Client Device Metrics](/v1/docs/remote-dx-client-device-metrics).
- The Edge DX Agent is connected to an Edge Tenant within the same Solve environment you are using.
- An active user session is running on the endpoint device through a ControlUp managed machine within the same Solve environment - this means that ControlUp Agent data is available for the session.

## Troubleshooting and Drilldown

To drill down to an endpoint device in Edge DX from Solve:

1. Right-click a user session which meets all the prerequisites listed above.
2. Click **Physical Endpoint**.  

![user session row with Physical Endpoint option selected](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image%28535%29.png)

For Citrix sessions only, another way to drill down to an endpoint device displayed in Edge DX from Solve, is to:

1. Click on the user session to drill down into the session.
2. In the session drilldown view, click the **Endpoint** button.  

![session drilldown view with the Endpoint button selected](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image%28536%29.png)

Whether you right-click on a user session and click **Physical Endpoint**, or click on a user session and then the **Endpoint** button, as described above, the Edge DX Device drill-down page opens, displaying the device data for the endpoint device. ![devices page open for the endpoint device](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image%28537%29.png)