Employees View Overview

Use the Employees section of ControlUp's DEX platform to monitor employee activity and quality of experience. An experience score is calculated for each employee using a customizable scoring engine.

Employees using Edge DX managed devices are automatically identified and appear in the Employees view. Learn more about employee identification.

ControlUp provides default rules to calculate experience scores. You can customize score calculation to better suit your environment.

Prerequisites

• Physical Endpoints & Apps Platinum or Ultimate license
• Windows devices with the Edge DX Agent version 2.13 or higher installed.
• End User Activity monitoring must be enabled in Edge DX.
• If you use ControlUp for VDI & DaaS, there are additional prerequisites to show VDI data in the Employees view. Read this article for details.

Overview of all employees

The Overview page shows employee experience across your whole environment. This page can answer questions like:

• How many unique applications are being used?
• Was employee experience in the HR department this week better or worse than the week before?
• What were the most common issues for employees in the HR department last week?

Score over time

The Score Over Time widget shows the Experience score during your selected time period for all employees. Select Comparison to see how the score for the selected period compares to the previous period. For example, if the selected time period is This Week, then the previous week is used as the comparison period.

Note that you can click and drag to zoom in to a specific time period.

Problem Areas

The Problem Areas widget shows how many times an incident relating to each metric or event occured. An incident is recorded any time an employee meets an experience score rule that is based on the relevant metric or event.

Click on an App Crash incident to open a blade that shows which apps crashed and which employees were affected. The blade is fully interactive, allowing you to filter by employee or application, and click on an employee's name to see detailed information for that employee in the relevant time frame in a new tab. You can use the arrows next to the date in the top-right of the page to go to the next or previous day with a recorded app crash incident.

Employees by location

The Location page shows the number of employees working in each city.

Click on a location to see number of employees with a good, fair, and poor experience score in that location. Click on a number of employees to see the list of employees.

If you zoom out on the map, data from multiple cities is combined. To drill down to the list of employees in a city, you must zoom in so that only a single city is displayed.

Employee details and activity

Use the Discovery page to see details for all individual employees in your environment.

Click on an employee in the grid to drill down into the details for that employee and their experience score and activity.

Score over time

The Score over time widget shows the employee's experience score over your selected time period. Select Comparison to see how the score compares to the previous period. For example, if the selected time period is This Week, then the previous week is used as the comparison period.

You can click and drag to select a time period and zoom in. The Activity over time widget also updated to the new time period.

Click on a bar to see which metrics contributed to the experience score, and a list processes consuming the highest resources at the time.

Activity over time

The Activity over time widget shows the employee's activity during the selected time period, including:

• What device they were using.
• Whether they were active or idle.
• What applications they were using. If there is more than one active application at a given time, you can hover to see the full list.
• Microsoft Teams or Zoom calls.
• Connections to VDI remote sessions.