End User Activity

Use the End User Activity dashboard to analyze data about the activity of end users on their devices.

Access the End User Activity Dashboard

If you access Edge DX using ControlUp's DEX management platform (app.controlup.com), go to Devices > Overview and select End User Activity from the dropdown.

If you access Edge DX using the web UI, (solve.controlup.com) or by direct tenant URL (<tenant-name>.sip.controlup.com), go to Dashboards > End User Activity.

Dashboard Details

The End User Activity dashboard displays two types of end user activity data:

• End user activity on applications
• End user activity on websites (URLs)

See the table below for details about the End User Activity data displayed on the dashboard:

Active Hours on an app or URL is the time during which the app or URL is active in the foreground of the end-user's screen, the screen isn't locked and the device is not timed-out or idle.

Configure End User Activity settings

You can customize the End User Activity dashboard to display end user activity on particular apps and websites, for a specified individual end user or group of end users, and/or for a specified time period.

In order for any end user activity to be displayed on the End User Activity dashboard, the Collect Active (Foreground) Applications and URL Domains setting must be enabled in the End User Activity - Data Collection Settings.

Additional preferences selected in the End User Activity - Data Collection Settings, as explained in detail below, determine the the depth and granularity of the end user activity data collection. The end user activity data that is collected is then refined further according to the User and Date Range preferences configured on the End User Activity dashboard (see Set a User preference for the End User Activity dashboard and Select a Date Range for the End User Activity dashboard below). The refined user activity data is displayed on the End User Activity dashboard.

Set a User preference for the End User Activity dashboard

To display end user activity data for a particular user or group of users on the End User Activity dashboard, set a user preference on the dashboard. To do so, click one of the end user selection options appearing at the bottom of the page, as shown in the screenshot below.

See the table below for details about the end user selection options:

Select a Date Range for the End User Activity dashboard

To display end user activity data for a particular period of time, select a particular date range on the dashboard as follows:

1. Click the displayed Date Range. The Date Range selection dialog box opens.
   

2. Select one of the Date Range selection options appearing in the Date Range selection dialog box. You can select one of the self-explanatory periods of time (i.e., Today, Yesterday, Last 7 Days, This Month, Last Month, or This Year). Another option is to select a Custom Range of days by selecting a start date and an end date for the Custom Range on the displayed calendar.

3. When selecting a Custom Range only, you also have the option to select a customized start time and end time for the selected Date Range. If you want to change the daily start and end times from the default times of midnight to midnight (0:00 until 23:59), use the sliders at the bottom of the Date Range selection dialog box to set a custom start time and end time.

4. Click Apply.
   The End User Activity data collected according to the preferences configured in the End User Activity - Data Collection Settings is filtered for the selected Date Range time period, and displayed on the End User Activity dashboard.

End User Activity - Data collection settings

The preferences selected in the End User Activity - Data Collection Settings determine the depth and granularity of the end user activity data collection.

To configure the End User Activity - Data Collection Settings, perform the following steps:

1. In the Configuration section of the Edge DX user interface, click Settings and then End User Activity. The End User Activity - Data Collection Settings page opens.

In the example screenshot shown above, the Collect Active (Foreground) Applications and URL Domains setting is shown to be in a disabled state. To allow any end user activity data collection at all, it is a prerequisite that the Collect Active (Foreground) Applications and URL Domains setting be enabled.
2. To enable end user activity data collection, enable the Collect Active (Foreground) Applications and URL Domains setting using its toggle switch.

You can see that in the first screenshot, when the Collect Active (Foreground) Applications and URL Domains setting is disabled, only the toggle switch for that setting is visible and functional, while the toggle switches for the other settings are not visible. In addition, not all of the settings which appear when the Collect Active (Foreground) Applications and URL Domains setting is enabled, as seen in the second screenshot, can be seen when the setting is disabled, as a visual comparison between the second screenshot and the first screenshot reveals.

3. Select your preferences for the End User Activity - Data Collection Settings. See the table below for details about the selection options.
4. Click Save so that the collection of end user activity data proceeds in accordance with your selected preferences.
5. Click Reload to reset the End User Activity - Data Collection Settings.

As shown in the screenshots above, the End User Activity - Data Collection Settings include four categories of settings, which are explained in the table below:

Export End User Activity data for further analysis

Click the Export to CSV button on the End User Activity dashboard to export the end user activity data into a spreadsheet for further processing and analysis.