Enrich Browser Extension

Use the ControlUp Enrich browser extension to integrate ControlUp's physical endpoint monitoring and remediation features (Edge DX) into other SaaS applications.

When you are viewing a device with the Edge DX Agent installed from another SaaS application, you can open the ControlUp Enrich overlay. The overlay lets you see device data from ControlUp Edge DX and perform remediation actions on the device without leaving the SaaS application.

From the ControlUp Enrich overlay, you can:

• Perform actions on the device, including custom scripts that you have added to Edge DX.
• Start a Remote Control or Remote Shadow session.
• Open a Remote Shell to access the device's command line.
• See which processes are consuming the most resources. You can kill a process directly from the Enrich overlay.
• See details about the device's network connection, including WiFi signal strength, latency, and network usage.
• See real-time and historical performance metrics such as CPU and RAM usage.
• See events recorded in the Windows Event Log.
• See Blue Screen Errors (BSODs) that have occurred on the device.
• See application crashes.
• See OS and hardware information.
• See the device's storage drives.

Supported browsers

You can install ControlUp Enrich on the following browsers:

• Microsoft Edge
• Google Chrome

Supported SaaS applications

You can open ControlUp Enrich when using the following SaaS applications:

• Microsoft Intune
• ServiceNow

Prerequisites

• Your ControlUp organization must be accessed from ControlUp's DEX platform (app.controlup.com). If you don't access ControlUp from app.controlup.com, learn how to upgrade your organization to the DEX platform.
• The devices you are viewing in other SaaS applications must have the Edge DX Agent installed and be connected to your ControlUp organization.

Install the plugin

To install the extension, download the ControlUp Enrich extension from the Microsoft Edge or Google Chrome extension store.

Confirm that the extension is installed and activated on your browser.

Open ControlUp Enrich from a supported SaaS application

To use ControlUp Enrich:

1. Click on the ControlUp icon on the right side of the screen when you are using a supported application.

   • In Microsoft Intune, you can open the Enrich overlay when you are viewing a device:
     
     
   • In ServiceNow, you can open the Enrich overlay when viewing an incident with the name of a device in your Edge DX environment in either the Short description or Description fields. In the Short description field, Enrich searches for the string device '<devicename>'. In the Description field, Enrich searches for the string deviceName: <devicename>. If you are using Service Operations Workspace, the device name can also be in the Configuration item field.

2. If you aren't already signed in to ControlUp on your browser, click Log in to ControlUp to redirect to app.controlup.com and sign in to your organization. After signing in, return to the Enrich overlay and click Try again.
   

3. Click on the arrow to expand the overlay and see more information about the device.
   
   
   After expanding the overlay, you can use all the features in ControlUp Enrich.