Enrich Browser Extension

Use the ControlUp Enrich browser extension to integrate ControlUp's physical endpoint monitoring and remediation features (Edge DX) into other SaaS applications.

You can open the Enrich overlay when you are viewing a device with the Edge DX Agent installed from another SaaS application (for example, Microsoft Intune, ServiceNow, or the Google Admin Console). The overlay lets you see device data from ControlUp Edge DX and perform remediation actions on the device without leaving the SaaS application.

From the Enrich overlay, you can:

• Perform actions on the device, including custom scripts that you have added to Edge DX.
• Start a Remote Control or Remote Shadow session.
• Open a Remote Shell to access the device's command line.
• See which processes are consuming the most resources. You can kill a process directly from the Enrich overlay.
• See details about the device's network connection, including WiFi signal strength, latency, and network usage.
• See real-time and historical performance metrics such as CPU and RAM usage.
• See events recorded in the Windows Event Log.
• See Blue Screen Errors (BSODs) that have occurred on the device.
• See application crashes.
• See OS and hardware information.
• See the device's storage drives.

Supported browsers

You can install ControlUp Enrich on the following browsers:

• Microsoft Edge
• Google Chrome

Configure Enrich settings

You can configure settings to control the websites from which you can open Enrich, how often Enrich syncs with your ControlUp organization, and login preferences.

To configure Enrich, sign into app.controlup.com, go to Global Settings > Enrich, and enable the settings. Any Enrich extension that connects to your organization stays updated with the configuration you set on this page.

When you open the Extension, a banner indicates if the extension's configuration is managed by your ControlUp organization. If you have enabled the settings but don't see that the extension is managed by your organization, make sure you are signed into ControlUp in your browser.

If you use more than one ControlUp organizations and enable Enrich settings in multiple organizations, Enrich will fetch the configuration for the most recently connected organization.

Refresh interval

The refresh interval sets how often the Enrich extension syncs with your list of Edge DX-managed devices and your list of supported sites. For example, if you set a 12-hour refresh interval and you add a new device to Edge DX, it could take up to 12 hours before you can open Enrich while you are viewing that device in another SaaS application.

To manually perform a sync, you can open the extension, go to the Sync tab, and click Sync now.

Sign in with SAML SSO

If you aren't signed into ControlUp in your browser and you open Enrich, you have to sign in to your ControlUp organization. By default, the login link takes you to your login screen where you can select your login method. If you use SAML and enable this option, the login link takes you directly to your SAML URL for a faster login experience.

Sites

By default, you can use Enrich from ServiceNow or Microsoft Intune. If you want to use Enrich from other sites, click Add Sites and add a URL. Enrich can be activated only from sites that contain the name/serial number of a single device in your Edge DX environment. If the page contains more than one matching device, you can't open Enrich.

Note that some sites might not work if the device name or serial number is not in the site's HTML (for example, in an iFrame).

How to use Enrich

1. Install the ControlUp Enrich plugin from the Microsoft Edge or Google Chrome extension store.

2. If this is your first time using Enrich and you have customized Enrich settings (described above), make sure you sign into ControlUp so that the extension can fetch the custom configuration.

3. Navigate to a supported site that contains the name or serial number of only a single device in your Edge DX environment.

4. Click on the ControlUp icon on the right side of the screen to open the Enrich overlay. If you aren't already signed into ControlUp on your browser, click Log in to ControlUp.
   

5. Click on the arrow to expand the overlay and access more information and features.
   

Troubleshooting

If you are having trouble getting Enrich to activate on a website, follow these steps:

1. Make sure the Enrich is installed and running on your browser.

2. Open the Enrich browser extension. The Sites tab shows all supported sites. The site you are currently viewing is highlighted in blue.
   

   • If the site you are viewing is not in the list, read Configure Enrich settings above to learn how to add a custom site.
   • If the site you are viewing is in the list but not highlighted in blue, make sure the site's URL is entered correctly.

3. If you have added a custom site but don't see it in the list of supported sites, check the banner at the top of the extension to see if Enrich is connected to your organization's settings.
   

   • If it is connected to your organization, go to the Sync tab and click Sync now. Note that you can adjust the Refresh interval to sync more or less frequently.
   • If it isn't connected to your organization, open app.controlup.com and sign into your organization.
   • If you have multiple organizations, make sure Enrich is connected to the correct organization. Enrich stays connected to the organization you have signed into most recently.

4. Make sure that the page you are viewing contains the name or serial number of only a single device in your Edge DX environment. If multiple devices appear on the page, Enrich doesn't open.

If you are still having issues, contact ControlUp Support.