--- title: "Error Accessing The Service" slug: "error-accessing-the-service" updated: 2025-09-02T13:16:44Z published: 2025-09-02T13:16:44Z canonical: "support.controlup.com/error-accessing-the-service" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.controlup.com/llms.txt > Use this file to discover all available pages before exploring further. # Error Accessing The Service ## The Issue: You try to define a [data collector](/tim-reorg/docs/performance-optimization-for-controlup-s-real-time-console-monitor) for your hypervisor and get the following error: "There was an error accessing the service at the supplied address". ![There was an error accessing the service at the supplied address error message](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/en-usarticleattachments208553989image0011.png) ## Potential Cause: The connection between the agent (the data collector) and then hypervisor is done via https and https is disabled in the Internet options. ## The Solution: Enable TLS 1.0. ![TLS 1.0 enabled in internet properties dialog box](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/en-usarticleattachments2085544292016-11-081330.png) To analyze current settings, you can also use this tool: [https://www.nartac.com/Products/IISCrypto](https://www.nartac.com/Products/IISCrypto)