---
title: "Error in 'tstats' or litsearch Command License Limit Was Exceeded - IOP 8.x"
slug: "error-in-tstats-or-litsearch-command-license-limit-was-exceeded-iop-8x"
updated: 2025-09-09T11:16:02Z
published: 2025-09-09T11:16:02Z
canonical: "support.controlup.com/error-in-tstats-or-litsearch-command-license-limit-was-exceeded-iop-8x"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error in 'tstats' or litsearch Command License Limit Was Exceeded - IOP 8.x

## Troubleshooting

If there is an issue with your Insights license, one of the following messages appear: ![your license is expired error message](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360009146357image3.png)

![Error in 'tstats' Command error message](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360009209338image1.png)

This may due to the following reasons:

1. **License Violation** - This may be because the daily indexing volume exceeds the license allowance or due to the expiration of the license.  
In the example below, the maximum daily index volume hit 214MB on one of the days in the week.  
![index volume by day widget](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360001391169IOPintrosp1.png)  
View your license to see if your indexing volume exceeded your allowance.  
To view your license, go to **Settings** in the **Admin** section of Insights and select **License**, and your license information appears.

**Standalone Mode** ![Licensing pane](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360009592617mceclip2.png)

**Cluster Mode**

***Note:***

*If you have a problem accessing the Enterprise License Group screen, you might need to open incoming traffic to the IOP master node on port 8080.*

![Enterprise License Group screen](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360009592017mceclip0.png) To increase your license's maximum volume, contact [support@controlup.com](mailto:support@controlup.com)
2. **CSV Files Index** - Verify that Insights is not indexing anything other than files that starts with 'cuiop'.  
In the example below, the CSV element caused a repeated license violation roughly 24 hours after the reset license has expired.![index volume by sourcetype over time widget](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360001397905IOPintrosp1csv.png)

Another way to diagnose the issue is to search **|tstats count by sourcetype** in the Insights search in the top left corner for the previous 24 hours activity. This displays the sourcetypes that Insights has indexed and shows what type of file is causing the issue.

For more assistance, contact [support@controlup.com](mailto:support@controlup.com) with a screenshot of the search.

![|tstats count by sourcetype search results](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360000456458IOP-TstatsSearch1.png)

Adding a New License**To add a new license in standalone mode:**
3. From the Insights screen, click **Settings**, and the the Settings screen appears.
4. From the **Licensing** tab, click **Add License** and the Add License popup appears.
5. Click **Choose File** and select your license. Click **Install** , and a popup appears to confirm that the license was properly installed.

Once the new license is installed, Insights must be restarted. See below for more details. **To add a new license in cluster mode:**

1. From the Insights screen, click **Settings**, and the the Settings screen appears.
2. From the **Licensing** tab, click **here**, and the Add the Enterprise License Group screen appears.  
Note:*If you have a problem accessing the Enterprise License Group screen, you might need to open incoming traffic to the IOP master node on port 8080.*
3. Click **Add License** and then **Choose File** to select your license. Click **Install**, and a popup appears to confirm that the license was properly installed.

Once the new license is installed, Insights must be restarted. See below for more details. **To restart Insights:**

1. From the Settings screen, select the **Maintenance Task** tab and click **Restart**, and confirmation screen appears.
2. Click **OK**, and Insights restarts with your new valid license.

[props.conf](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/props.conf)