Explore UC&C Data
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Explore UC&C Data

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Important
This feature is currently in beta. Contact a ControlUp sales representative if you are interested in this feature.

Use the UC&C - Unified Communications & Collaboration module to view information about your end-users' use of unified communications and collaboration tools such as Microsoft Teams, and Zoom. 

Access UC&C Data in Edge DX

Access the UC&C feature in Edge DX via the main navigation. 

Click Dashboards to access the Unified Communications & Collaboration dashboard.

If you do not see the Unified Communications & Collaboration dashboard, contact Edge DX support to get your access to UC&C enabled.

Teams Dashboard

Click Teams Dashboard to view information about your end-users' use of Microsoft Teams.

The Teams Dashboard opens.


Call Data

The Teams Dashboard displays data related to the calls made by your end-users via Microsoft Teams, during the time period displayed in the Date Range.

Approximately 15 minutes after a call ends, Edge DX is notified by Micrsoft's API that a call/meeting has been completed. Edge DX then retrieves the call data, and it appears in the Teams Dashboard.

The call data is displayed in a grid display in the lower display of the dashboard, while in the upper display of the dashboard, several widgets provide graphic displays highlighting particular call data. See Teams Dashboard Widgets below for details about the widgets displayed in the upper display of the Teams Dashboard.

By default, data about all the calls that were made in the current month by your end-users via Microsoft Teams is displayed on the Teams Dashboard. See Filter the Call Data and the table below for information about applying filters to the displayed call data, so that you can see particular data displayed on the Teams Dashboard.

The Teams call data which is displayed in the Teams Dashboard is described in the table below:

Call Data Parameter
(Column Heading in Grid Display)
DetailsAdditional ActionsParameter Field Name
(for filtering purposes - See Filter the Call Data for details)
Call IDIdentification number of the call.
(This number is the last section of the call ID received from the Microsoft API.) 

See Call Data Drill Down below for more details.

  • Click the arrow to the left of the Call ID number to expand the call and see additional call data. Hover over the call participant experience data gauge to see a breakdown of the data. See Expand a Call below for more information. 
  • Click the location pin icon next to the Call ID number to see the call location displayed on a map. See Map View below for more information.
  • Click the Call ID No. to open the Call Details page. See Call Details Page below for more information.
call_id
TypeType of the call:
  • Peer to peer
  • Meeting

type
Caller / OrgThe initiator of the call.
organizer_displayname
ParticipantsNumber of participants in the call.
participants_count
ScoreThe Score shown for the call is a measure of the overall quality of the call.
Hover over the score to see detailed data behind the call Score.

Start TimeStart time of call.
start_datetime
End TimeEnd time of call.
end_datetime
Duration (mm:ss)Duration of call.
duration_ms
AudioA headset icon indicates that the call included audio communication.
The color of the headset icon indicates the quality of the audio communication during the call:
  • A green headset icon indicates that the audio quality during the call was excellent.
  • A red headset icon indicates that the audio quality during the call was poor.
Hover over the headset icon to see the average MOS score for the call audio.
had_audio
VideoA video icon indicates that the call included video communication.
The color of the video icon indicates the quality of the video communication during the call:
  • A green video icon indicates that the video quality during the call was excellent.
  • A red video icon indicates that the video quality during the call was poor.
Hover over the video icon to see the data behind the reported video quality.


had_video
Screen ShareA screen sharing icon indicates that the call included screen sharing.
The color of the screen sharing icon indicates the quality of the screen sharing during the call:
  • A green screen sharing icon indicates that the quality of the screen sharing during the call was excellent.
  • A red screen sharing icon indicates that the quality of the screen sharing during the call was poor.
Hover over the screen sharing icon to see the data behind the reported screen sharing quality.
had_videoscreensharing


Filter the Call Data 

Filter Call Data According to Time of Call

Click the displayed Date Range to select a different time period for which you want to see data about your end-users' Teams calls. The data displayed in both the widgets in the upper display of the Teams page, as well as the grid in the lower display of the Teams page, is filtered and updated according to the selected Date Range.

Filter Call Data According to Call Data Parameters

Filter the Call Data Displayed in the Upper Display Widgets

To filter the call data displayed in the upper display widgets, perform the following steps:

  1.  Click Add Filters The Add Filters dialog box opens. 
  2.  Select a call data parameter from the menu in the dialog box and set filtering criteria for it. (See details about the call data parameters in the above table.) 
  3.  Click Add Filter Condition to add an additional filtering condition.
  4.  Click Apply Filters.


Note
The filters applied using the Add Filters icon in the upper display as described above affect the data displayed in the upper display widgets only, and do not affect the data displayed in the lower display grid.


Filter the Call Data Displayed in the Lower Display Grid

To filter the call data displayed in the lower display grid, use the filtering tools below the column headings.


Note
The filters applied using the filtering tools below the column headings in the lower display grid affect the data displayed in the lower display grid only, and do not affect the data displayed displayed in the upper display widgets.

Teams Dashboard Widgets

In the upper display of the Teams Dashboard, the following widgets provide graphical displays of particular call data:

See below for additional information about each widget.

The App Widget

The App widget, shown in the screenshot below, displays the following data about the calls which took place during the Date Range displayed on the Teams Dashboard:

  • Total number of Calls.
  • Total Duration, in minutes, of all of the Calls. (Hover over the displayed Total Duration figure to see a precise figure for Total Duration.)

The Score Over Time Widget

The Score Over Time widget, shown in the screenshot below, displays a line graph which charts the average Teams Experience scores for time intervals during the Date Range displayed on the Teams Dashboard

Hover over a data point to see how many calls took place during the time interval, and the details of the contributing metrics which resulted in the final average score displayed on the line graph.

The Feedback Widget

The Feedback widget, shown in the screenshot below, displays feedback about call quality volunteered by call participants at the end of a call. When a call ends, participants are asked to rate call quality on a scale of 1 to 5 by selecting a corresponding number of stars. Typically, many call participants do not bother to rate their call, so it is to be expected that the number of rated calls is less than the total number of calls which took place during the Date Range displayed on the Teams Dashboard.

The Feedback widget displays the following data about calls which took place during the Teams Dashboard Date Range for which participants provided feedback data:

  • The number appearing in the center of the widget gauge is the total number of feedback responses provided by call participants.
  • The widget gauge is divided into sections which are:
    • color-coded according to call quality (Excellent, Good, Fair and Bad)
    • proportionally sized according to the number of calls rated for each quality type as a fraction of the total number of rated calls.

Hover over any of the gauge sections to see the figures behind the graphical representation in the gauge (i.e., the number of rated calls for each quality type).

The Hourly Tenant by Media Type Widget

The Hourly Tenant by Media Type widget, shown in the screenshot below, displays a bar graph showing a breakdown of media types used during calls for time intervals during the Date Range displayed on the Teams Dashboard. The number of call failures which occurred during each time interval is also shown on the graph.

Hover over a data point on the graph to see the figures behind the graphical display (i.e., the number of calls for each media type and number of call failures).

The Meetings Widget

The Meetings widget, shown in the screenshots below, displays graphical representations of the overall success and quality of calls which took place during the Teams Dashboard Date Range.

The Quality graphic display  is a bar of unchanging length, representing 100% of the calls which took place during the Teams Dashboard Date Range

The Quality bar is made up of sections which are color-coded and proportionally sized according to the number of calls which were successful (green) and which failed (red) as a fraction of the total number of calls.

Hover over any section of the Success bar to see the data behind the graphical representation (i.e., the number of successful and failed calls).

The Quality graphic display, like the Success graphic display, is a bar of unchanging length representing 100% of the calls which took place during the Teams Dashboard Date Range.

Also, like the Success bar, the Quality bar is made up of sections which are color-coded and proportionally sized according to the number of calls falling into three quality categories (listed below), as a fraction of the total number of calls. 

The color coding of the Quality categories are the following:

  • Green - Excellent quality
  • Orange - Average quality
  • Red - Bad quality 

Hover over any section of the Quality bar to see the data behind the graphical representation (i.e., the number of excellent, average and bad calls). 

 

Call Data Drill Down

In the call data grid display in the lower display of the Teams dashboard, you have the following options to drill down into the displayed call data to view more detailed data, as shown in the screenshot below:

  •  Click the arrow to the left of a Call ID number to expand the call and see additional call participant data. See Expand a Call below for additional information.  
  •  Click the location pin icon to the right of the Call ID number to see the call location displayed on a map. See Map View below for additional information.
  •  Click the Call ID number to open the Call Details page and see more details about the call. See Call Details Page below for additional information. 


Expand a Call

Click the arrow to the left of a Call ID number to expand the call and view the following additional call information:

  •  Call Participant Experience Gauge
    • The total number of call participants is shown in the center of the call participant experience gauge.
    • The call participant experience gauge is color-coded to reflect the call quality experienced by the call participants. Hover over the gauge to see a breakdown of the data behind the graphic display.    
  • Call Participants- All of the participants in the call are listed.
    • Participants are listed by name, if they are members of the organization. A participants who is not a member of the organization will be listed as an External Caller or Anonymous.
    • Duplicate listings of participants can occur, especially if a participant left the call and then rejoined the call.
    • Click on a participant name to drill down to the Call Details page.

Call Details Page

From the Teams Dashboard, drill down to the Call Details page to see more details about a call, in one of the following ways:

  • Click a Call ID Number.
  • Click a call participant.

The Call Details page displays call, device and connection details, as well as minute by minute information on the call connection and experience quality, as shown in the screenshot and described in the table below:


Call Details Page SectionCall Initiator DataCall Recipient (Mid-transmission or Endpoint) DataCall Quality DataGeneral Call Data
Top Section - Call Participant Details
  • Name of the Call Initiator (External Caller / Anonymous if the name is not available)
  • Location of the Call Initiator (if available)
  • Name of the Call Recipient, in the case of a peer to peer call. In the case of a meeting, the Microsoft Azure data center the call connected to.
  • For meetings, click Previous and Next Session to view details of the call for each participant.  
  • Call Success Status - Successful, Setup Failure or Mid-call Failure
  • Green / Red Audio, Video and Screen Sharing icons indicate successful / failed communication. 
  • Call start time
  • Call end time
  • Call duration

2nd Section - Connection Details

Details about the Call Initiator's Device:

  • Device name
  • Mac and IP addresses of the device
  • Connection type used by the device:
    • Wifi 
    • Wired
  • ISP
  • External IP address, if available.
  • If the message View device details appears when you hover over the the device icon, the device is running the Edge DX agent that is capturing Teams data. Click the device to drill down into the Edge DX Device Details page, where you can investigate the cause of any problem encountered at the time of the call.
Details about the Call Recipient's Device or Microsoft data center:
  • Mac and IP addresses 
  • Connection type 
    • Wifi
    • Wired
  • ISP
  • External IP address, if available.

If a device is using a Wifi connection, and Wifi signal strength information is available, the average wifi signal strength is displayed alongside a wifi signal strength icon, as a percentage of the maximum possible strength. 
3rd Section - Connected Device Details
  • Device OS
  • Audio and Video devices used (if information is available)
  • Teams version
  • Device OS (if applicable)
  • Audio and Video devices used (if applicable, and if information is available)
  • Teams version (if applicable)

  • Average MOS
  • Average Jitter

Bottom Section - Minute Charts
  • Audio Throughput In
  • Audio Throughput Out
  • Video Network Packets In
  • Video Network Packets Out
  • Screen Sharing Network Packets In
  • Screen Sharing Network Packets Out
  • Audio Throughput In
  • Audio Throughput Out
  • Video Network Packets In
  • Video Network Packets Out
  • Screen Sharing Network Packets In
  • Screen Sharing Network Packets Out

For Call Initiator and Call Recipient:

  • MOS 
  • Jitter In
  • Jitter Out 
  • Screen Sharing Jitter In
  • Screen Sharing Jitter Out 
  • RT Jitter
  • RTT
  • Packet Loss


Map View

In the call data grid display in the lower display of the Teams dashboard, click the location pin icon to the right of a Call ID number to see a map view of the call. The map view is displayed.

In the map view, location markers indicate the geographic locations of the call participants.

For meetings, the locations of the Microsoft Azure Data Centers the call connected to are also shown.

Perform the following actions to explore call data details in the map view:

  • Click on a location marker to display lines connecting between:
    • Call participant locations for peer to peer calls.
    • Call participant locations to Azure data center locations for meetings.

 If multiple call participants are having issues in one location, that could be an indication that they are sharing a common internet connection / ISP which is experiencing problems, or that the Azure data center they are connected to is experiencing problems. 

In the upper righthand corner of the map view, the following action options are available, as shown in the screenshot below:

  • Select a call session metric from the menu (Audio, Video or Screen Sharing Quality) to display the metric for each caller participant on the map. 
  • Click on the grid view or globe icon to switch between the grid view and the map view.
  • Click Show All Meetings to show every meeting on the map.





 


 










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