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First Steps
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First Steps

27 Articles in this category
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Getting Started with ControlUp Hybrid Cloud - Version 8.6.x

Welcome to ControlUp! This guide gets you up and running with version 8.6.x of the ControlUp Hybrid Cloud environment and links to the articles you'll need to get set up. Architecture Diagram Before the installation, you should be familiar with ...

Getting Started with ControlUp On-Premises

Welcome to ControlUp and thank you for your interest in our product! This guide introduces you to ControlUp On-Premises, commonly known as COP. This article starts by covering the different components of an on-premises deployment. We dedicated a sec...

Install and Configure Hybrid Cloud Real-Time Console - Version 8.6.x

Welcome to ControlUp! Let's guide you through the installation and configuration process for the Real-Time Console on Hybrid Cloud. Follow these instructions if you don't have a ControlUp organization and have never used ControlUp before. This gui...

ControlUp Configuration

Congratulations! You successfully set up your ControlUp environment. During the installation phase, you installed and configured the ControlUp Real-Time Console . Let's get started with the initial configuration of your ControlUp environment. The f...

Add Machines

You can easily add machines you want to be monitored by ControlUp to your ControlUp organization. Note We recommend that you secure the communication between the ControlUp Agent s deployed onto these machines and the ...

Connect to Your Virtualization Infrastructure

ControlUp supports monitoring and managing virtualization infrastructure based on VMware vSphere, Citrix XenServer, Nutanix AHV, Microsoft Hyper-V, or a combination of those. This means that besides gathering performance data and system information ...

Professional Services Packages

Our Professional Services team ensures that your organization takes full advantage of the features and capabilities of ControlUp. Our team offers a full suite of customized professional services, tailored to the unique needs of your organization. ...

Service Level Agreement and Support Definitions

ControlUp Support aims to provide our customers the best service with our global support centers. These centers are staffed around the clock with highly trained professionals to provide ongoing support, regardless of your geographical location. Se...

How to Activate Your ControlUp License

This article explains how to activate the ControlUp license that you just purchased. It covers the activation process for both types of ControlUp deployment, Hybrid Cloud and On-Premises. After your purchase is complete, you will receive an email ...

Create Folders

Before adding managed computers to ControlUp, it is recommended that you create a folder tree that reflects the structure of your IT assets. For example, you might want to create a folder for your RDS farm, a folder for file servers, and a folder fo...

Add Computer (Machine)

You made it! This is step 4 in the process of getting started. You will now need to add the resources you'd like to monitor to actually get performance metrics. These include servers, desktops and hypervisors (we’ll get to that in the next step). ...

Add Hypervisor

In these steps, you will see how to add Hypervisors to get a deeper view of your environment. The following details are required: Type - The type of Hypervisor you are connecting to. URL - Enter the full name (FQDN), hostname or...

Add XenDesktop Site

Version 7.1 of ControlUp significantly improves XenDesktop monitoring functionality by adding a data collector component which gathers operational metadata directly from XenDesktop API. This allows ControlUp to display real-time XenDesktop-specific ...

Add Cloud Infrastructure

By using ControlUp’s AWS EC2 cloud management all instances are visible in the same place. Their performance metrics and cost metrics are displayed with a great level of granularity, all live and in real time. If resources are strained, they’re show...

Add NetScaler Appliance

To add a NetScaler Appliance follow these steps: Click the Add NetScaler button on the top banner or right-click the NetScaler Appliance Folder > Add > NetScaler Appliance . Fill in the details of your NetScaler Appliance: Choose the p...

Add a ControlUp Monitor

A ControlUp Monitor is a Windows service that allows continuous monitoring of your system resources. For sizing recommendations for the ControlUp Monitor, see the ControlUp Monitor Guidelines article. Support for large organizations is implement...

Incident Triggers

This article will highlight ControlUp’s incident trigger and an e-mail alerting feature. By exploring the ins and outs of the feature, along with its major use cases, we will demonstrate how to create a specific incident trigger using a typical use ...

ControlUp Monitor

Introducing the ControlUp Monitor The ControlUp Monitor is a component principally equivalent to the ControlUp Real-Time Console but without an interactive user interface. Once installed and started, the ControlUp Monitor signs into your C...

Introduction to ControlUp Monitor Clusters in v8

Introduction to ControlUp v8.1 Beginning with ControlUp v8.1, large organizations with many thousands of data sources can be monitored effectively through ControlUp. Support for large organizations is implemented by means of the Monitor Cluster ...

Controllers

In this guide we will explain how to use controllers within the Real-Time Console. Controllers enable you to compare file systems, programs and updates, registry and services on multiple machines. Resolve issues with simple right click management ac...

User Delegation

This is the last and final step in getting started. In this step you learn how to delegate permissions within ControlUp. Allow your colleagues access to specific actions according to your needs, roles and preferences. The following is a video and ...

ControlUp Hybrid Cloud v8.2 Quick Start Guide

This guide is intended to help users implement ControlUp’s system. ControlUp Quick Start Guide Your browser does not support PDF.click here to download

ControlUp On-premises v8.2 Topology Guide

This guide is intended to help users implement ControlUp’s On-premises system version 8.2. If you are a user implementing the cloud-hybrid system, see this guide . If you are unsure, contact your ControlUp representative. ControlUp On-premise...

ControlUp On-premises v8.1.x Quick Start Guide

This guide is intended to help users implement ControlUp’s On-premises system. If you are a user implementing the cloud-hybrid system, see this guide . If you are unsure, contact your ControlUp representative. ControlUp On-premises Quick Star...

Feel Free to Ask for Help

ControlUp's Help ribbon includes the following features: Check for Updates Checks whether an updated build of ControlUp is available for download. Report Bug Please take a minute to report the issue to our development team should you enco...

Add an EUC Environment

Adding a CVAD Connection To connect ControlUp to your XenDesktop deployment, you will need to create an EUC Environment site connection in the ControlUp Real-Time Console . The connection will define the address(es) of the broker(s) from which da...

Create User Account

Working with ControlUp requires every user to register an account. This article guides you through the registration process of a new user account for an existing ControlUp organization and for a new deployment where no ControlUp organization is c...