How do we calculate ControlUp licenses?
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    How do we calculate ControlUp licenses?

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    Article Summary

    How do we calculate ControlUp licenses?

    ControlUp can monitor and manage a wide variety of resources/objects in the virtual and/or physical datacenters.

    ControlUp continuously counts the total number of objects that are currently being monitored and requires a number of licenses that adequately cover the size of the environment.


    Sessions and servers you see in Help > About > Licensing are not the machines and sessions you see in the Console under the different views.

    This is how the license page is displayed:

    The exact licensing count is displayed in the bottom right corner:


    • User sessions - sessions running on managed TS/RDS servers (e.g. TS/RDS with the ControlUp Agent installed).

    • EUC sessions - sessions discovered via the EUC site integration.

      • User sessions running on managed non-TS/RDS Servers or workstations will NOT be counted here.
      • If the same user session is discovered from a managed TS/RDS server and an EUC site, the session is merged into a single record and consumes a single license.


    • Managed Windows Servers such as SQL, IIS, or AD servers (e.g. Windows Server OS with the ControlUp Agent installed)
    • TS/RDS servers are NOT counted here (TS/RDS servers do not consume a license, only running user sessions are counted)
    • Workstations are NOT counted here


    • Managed Windows Clients such as Windows 8, 10, or 11 (for example, Windows client OS with the ControlUp Agent installed)

    Cloud Instances:

    • All running EC2 Instances (AWS State column) and as long there is no ControlUp Agent installed.

    Agent​​less Managed VMs:

    • Agentless Managed VMs - These are Virtual Machines that are monitored via the Hypervisor API with no ControlUp Agent running on that VM.
    • XenDesktop Brokers - XD brokers discovered via the XenDesktop site integration feature.

    App. Delivery Controllers:

    • NetScaler Monitoring has a different pricing module. Please refer to for more information about pricing.
      • There are several flavors for the NetScaler product:
        • NetScaler MPX - 1 license unit is needed per device or per HA pair of MPX .
        • NetScaler VPX - 1 license unit is needed per device or per HA pair of VPX
        • NetScaler CPX - 1 license unit is needed per device or per HA pair of CPX
        • NetScaler SDX – 0 license unit is needed for the SDX . Every VPX instance hosted on the SDX requires 1 license unit per HA pair.

    For example, if you monitor a XenApp farm on which 800 user sessions are currently running and in addition, you monitor 300 VDI workstations and 400 VMs as well as 5 Netscaler appliances you will need a license for a total of 1500 licensed objects (800 + 300 + 400) + 5 Netscaler appliances licenses.

    Linux Machines:


    From ControlUp 8.2, the licensing method was changed. This article refers to 8.2 and above only.

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