---
title: "Event Details"
slug: "how-to-use-the-incidents-events-management-platform"
tags: ["ControlUp ONE Platform"]
updated: 2026-05-04T14:56:36Z
published: 2026-05-04T14:56:36Z
canonical: "support.controlup.com/how-to-use-the-incidents-events-management-platform"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Event Details

## View and Edit Events

The **Details** tab displays the list of events with their various metrics.

![Details tab](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-HWQRGNPP.png)

### Details tab metrics

| **Metric** | **Description** |
| --- | --- |
| **Local source time** | Local time of the device that generated the alert (reporting the event) |
| **UTC time** | The Coordinated Universal Time of the device reporting the event |
| **Event name** | The name given to the event |
| **Severity** | Level of severity of the event |
| **Product** | The app in which the event occurred (Desktops, VDI or Synthetic Monitoring) |
| **Source** | Name of the device on which the event occurred |
| **Employee** | Name of the employee/employee device on which the event occurred |
| **Event type** | Nature of the event (device status, net_http, session stress, etc.) |

You can display the events in ascending or descending order.

### Edit event columns

To edit or reorder the columns of the Events table, click the column picker icon at the top right of the page.

![Edit event columns](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-EH7U0RZ3.png)

On this screen, you can:

- **Delete** columns by clicking the delete icon
- **Reorder** columns using drag and drop on the right side of the pane
- **Reset** your column edits to the default view

**Note**: The **Local time** column is locked and can’t be edited, since it is mandatory.

### Filter events

Click the filter sign next to each column to enter a condition. You can add multiple conditions.

**Note**: You can’t filter the *UTC time* and the *Local source time* columns.

### Copy event URL or event details

Click the action menu (3 dots) to the right of an event to open a dropdown menu with the following options:

- **Copy event URL**
- **Copy event details**

Both options copy the required information to your clipboard and allow you to share this information with colleagues or partners for collaboration or investigation.

### Event Details pane

To view details for a specific event, click anywhere on its row. An **Event Details** pane opens, showing event metrics along with additional information, such as *Alert ID*, *Folder path* and *Trigger condition*.

![Event details pane](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/NewEventDetailsPane(1).png)

The pane includes **deep links**. Clicking these links opens a new window of this metric in the corresponding ControlUp product, showing the configuration or device that are the source of the event.

For example:

- Clicking the **Event name** metric opens the **View Alert** screen in Events Management, displaying the specific alert metric that triggered the event.
- Clicking the **Source** metric opens the **Details** screen of the device that caused the alert in **Devices**, displaying detailed information.

**Note**:

- In **Synthetic Monitoring**, deep links are available only for the *Event name* metric.
- **VDI** events currently don’t include deep links.
- For **Devices** events, you can also see the group and tags associated with the device that triggered the alert, at the time the alert was triggered.

## Troubleshooting

If no events are displayed in the dashboard, it can be due to one of these scenarios:

- **No events occurred in the time period that you selected**
- **There are no events to display** due to one of the following reasons:
  - **Alerts or Triggers haven’t been configured** Read [Events Management Overview](/v1/docs/incidents-and-events-overview#how-to-configure-alerts-and-triggers) for details.
  - **No events have been generated yet**. Wait for events to be collected, or adjust Alert/Trigger settings.
  - **No Agents are deployed**. Ensure ControlUp agents are deployed for your Desktops and VDI to begin collecting data. For instructions, see the relevant [Agent Deployment](https://support.controlup.com/docs/edge-dx-agent-distribution-and-installation) articles.
- There is an **error in the widget**. Contact Support.
- There is an **error in the Events dashboard**. Contact Support.