---
title: "How to View Remote Clients Data"
slug: "how-to-view-remote-dx-data"
updated: 2025-07-01T13:22:59Z
published: 2025-07-01T13:22:59Z
canonical: "support.controlup.com/how-to-view-remote-dx-data"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to View Remote Clients Data

This article covers how to see real-time and client metrics from Remote Clients (formerly Remote DX).

## See Real-Time Client Metrics

You can see Remote Clients client metrics using the VDI App or the Real-Time DX Console.

### Remote Clients Preset

To see real-time client metrics in the web console:

1. Go to the **Discovery** page and select **User Sessions** from the topology.

![VDI App discovery page. In the topology, the 'User Sessions (all) option is currently selected.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/UserSessionsTopology%281%29.png)
2. At the top-right of the grid, set the column preset to **Remote DX**.

![The preset selector dropdown at the top-right of the grid is open, highlighting the 'Remote Clients' preset.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/SelectRemoteDXPreset.png)

The **Remote DX** preset shows all client device columns for your active user sessions. You can also use the column picker to add or remove Remote Clients metrics from any column preset.

The Real-Time Console also has a **Remote DX** preset under the **Sessions** tab to see all Remote Clients metrics.![The Remote Clients preset in the real-time console displays Remote Clients-related columns.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-6OCL47C0.png)

### Client Connection Details

In the web console, click the house icon under the **Client Device Score** column to see connection details for client devices that are not performing well.

![The 'Client Device Score' column displays a house icon when client metrics are available.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/ClientDeviceScoreIcon.png)

The device's connection to the virtual environment is displayed, including various segments of the connection path.

![The Remote Clients overlay shows a graphical connection flow from the client to the virtual machine. A list of client and sesion metrics are below the image.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/RemoteDXConnectionDetails%282%29.png)

          Drill down into Edge DX

          

If the client device has the Edge DX Agent installed, then the device icon in the Remote Clients connection details window is blue, as shown in the image above. Click on the device icon to drill down into Edge DX and see more information and perform actions on the client device.

## See Client Metrics

To see client device metrics:

1. In the web console, click the **Reports** icon and open the **Session Activity** report to see user sessions in your environment. ![Session Activity report in the VDI web app.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/Access%20Session%20Activity%20Report.png)
2. Click on the **User Name** field for a session to drill down into the **Session Details**.

![Table of user sessions in the Session Activity report. The name of a user is highlighted.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/SessionActivityDrilldownRDX.png)
3. In the **Session Details** page, scroll down to the **Remote DX** section to see the network latency, WiFi signal strength, and client packet loss throughout the duration of the session.

![Remote Clients information in the User Session Details report contains several metrics and graphs.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/SessionDetailsRDX.png)

To learn more, visit [Session Activity Historical Report](/tim-reorg/docs/user-sessions-activity-report) or [User Session Details Report](/tim-reorg/docs/user-session-details-report).