--- title: "IGEL Remote Clients Installation" slug: "igel-remote-dx-installation" updated: 2025-07-01T13:24:23Z published: 2025-07-01T13:24:23Z canonical: "support.controlup.com/igel-remote-dx-installation" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.controlup.com/llms.txt > Use this file to discover all available pages before exploring further. # IGEL Remote Clients Installation This article covers how to install Remote Clients (formerly Remote DX) onto IGEL OS devices. Remote Clients supports devices running IGEL OS 11 and OS 12 connecting to Citrix and Omnissa (formerly VMware) virtual environments. ## Install Remote Clients Select your IGEL OS version below: Install the IGEL Ready Certified Remote Clients application on IGEL OS 12 devices through IGEL UMS. **Configure the application in IGEL UMS** 1. Open the IGEL App Portal and import **ControlUp Remote DX**.!['ControlUp Remote DX' app in the IGEL app portal.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/RDX%20in%20app%20portal.png) 2. In IGEL UMS, add the **ControlUp Remote DX** application to a profile used for device deployment. [Visit the IGEL documentation](https://kb.igel.com/endpointmgmt-12.02/en/how-to-create-and-assign-profiles-in-the-igel-ums-web-app-90237483.html) to learn more about this step. 3. Open the configuration for the **ControlUp Remote DX** application. 4. Depending on whether you are using the IGEL device to connect to a Citrix or Omnissa environment, enable Remote DX for either Citrix or Omnissa.![ControlUp Remote DX profile configurator. There are two checkboxes - 'Enable Remote DX for Citrix Workspace App' and 'Enable Remote DX for VMware Horizon Client'.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/RemoteDX%20profile%20configuration.png) 5. Click **Save and Close** to save your changes to the application configuration. Devices that are configured to run the **ControlUp Remote DX** application automatically install the Remote Clients plugin. You will be able to see client metrics from the IGEL devices while they are connected to your virtual environment. **Update Remote Clients** When a new Remote Clients version is available for IGEL, the **ControlUp Remote Clients** application will be updated in the IGEL App Portal. You can update Remote Clients through IGEL UMS. Video walkthrough[Click here](https://cuacademy.controlup.com/installing-remote-dx-igel) to watch a video walkthrough for installing Remote Clients on IGEL OS 11 devices. There are two methods to install Remote Clients on IGEL OS 11 devices, depending on whether the devices have access to the internet. **Before you begin** Depending on whether you use Citrix or Omnissa Horizon, download the relevant Remote Clients plugin below: [cuRemoteDXcitrix.zip](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/cuRemoteDXcitrix.zip)[cuRemoteDXhorizon.zip](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/cuRemoteDXhorizon.zip) **IGEL OS 11 online deployment** To deploy the Remote Clients plugin onto IGEL OS 11 devices that can access the internet: 1. Open UMS on your machine. 2. From the upper menu, select **System > Import > Import Profiles**.![IGEL UMS 6. The action 'Import Profiles' is highlighted.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/igel%20online%20deployment%201.png) 3. Select the Remote Clients plugin zip file that you downloaded from the ControlUp Download Center and click **Open**. 4. In the **Import Profiles** window, click **Ok** to finish the import process. 5. Wait until the import process is complete. 6. When the import process is complete, click **Ok**. 7. Click the machine on which you want to install Remote Clients. 8. Click on the plus icon to assign as object to the machine and expand the **Profiles** list. 9. Select the uploaded profile and add it to the **Selected objects** list and click **Ok**.![cuRemoteDXcitrix profile is moved to the 'Selected objects' side.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/igel%20online%20deployment%207.png) 10. In the **Update time** window, select **Now** and click **Ok**. 11. The **State** column shows **Finished** when the upload is complete.!['State' column displaying 'Finished'.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/igel%20online%20deployment%209.png) **IGEL OS 11 offline deployment** To deploy the Remote Clients plugin onto IGEL OS 11 devices that do not have access to the internet: 1. Follow all of the instructions in steps in the online deployment instructions above. 2. Download the relevant plugin for the **IGEL Offline** installation and place the file on your UMS server: - Citrix - [https://downloads.controlup.com/RemoteDX/citrix/igel/cuepux.dll](https://downloads.controlup.com/RemoteDX/citrix/igel/cuepux.dll) - Horizon - [https://downloads.controlup.com/RemoteDX/vmware/igel/libcuepux.so](https://downloads.controlup.com/RemoteDX/vmware/igel/libcuepux.so) 3. Right-click **Files** and select **New File**.![Right-click action menu on 'Files'. The action 'New file' is highlighted.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/igel%20offline%20deployment1.png) 4. Add a new file by clicking the three dots next to the **Local file** field.![Three dots menu next to 'Local file' is highlighted.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/igel%20offline%20deployment%202.png) 5. Browse to the *cuepux.dll* file you downloaded in step 2, select the file, and click **Open**. 6. Copy and paste the name of the file after the /wfs/ on the **Devices file location** field.![Local file shows 'C:\RemoteDcuepux.dll'. Device file location shows '/wsf/cuepux.dll'](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/igel%20offline%20deployment%204.png) 7. Set the **Access Rights** of **Others** to **Read** and **Execute**. Click **Ok** to upload the *cuepux.dll* file to the UMS server.![Access right for others set to 'Read' and 'Execute'.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/igel%20offline%20deployment%205.png) 8. Click on the machine on which you want to install Remote Clients. 9. Click the plus icon to assign an object to the machine and expand the **File** list. 10. In the **Select assignable objects** window, select the *cuepux.dll* file and click the **>** button to move the file to the **Selected objects** list. Click **Ok** to upload the file onto the IGEL device.![cuepux.dll file added to the 'Selected objects' side.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/igel%20offline%20deployment%208.png) 11. In the **Update time** window, select **Now** and click **Ok**. 12. The **State** column shows **Finished** when the upload is complete.![State column shows 'Finished'.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/igel%20offline%20deployment%2010.png)