Integration with ServiceNow

You can integrate ServiceNow with an alert policy to automatically create an incident on your ServiceNow tenant if there is an issue with a Scout.

After you create the ServiceNow integration, you can select the integration as the notification method when you create an alert policy. For details, view Alert Policies.

Add a ServiceNow Integration

1. Click on your user at the top-right of the page, and select Integrations.
   

2. Select Add Integration.

3. Set the integration Service to ServiceNow.

4. Enter a Name for the integration. This is the name used to manage your integrations in Scoutbees.

5. Enter the following information relevant to ServiceNow:

   • ServiceNow Instance Subdomain. The ServiceNow endpoint. It should look like 'https://<instance-name>.service-now.com'.
   • ServiceNow User. This user must have permissions to create and manage incidents.
   • ServiceNow Password. Password for the above user.
   • Short Description Text. This creates the incident subject. You can use built-in variables (see the variables table in the Alert Policies article).
   • Default Urgency. Sets the level of urgency for the created incident.
   • On Resolve. Sets what happens if the issue is resolved.

6. To test the ServiceNow integration before saving it, click Test. For example:
   
   A new incident is created on ServiceNow:
   
   

7. Click Save to save the integration.