---
title: "Integration with ServiceNow"
slug: "integration-with-servicenow"
updated: 2025-12-30T12:22:59Z
published: 2025-12-30T12:22:59Z
canonical: "support.controlup.com/integration-with-servicenow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integration with ServiceNow

You can integrate ServiceNow with an alert policy to automatically create an incident on your ServiceNow tenant if there is an issue with a Scout.

After you create the ServiceNow integration, you can select the integration as the notification method when you create an alert policy. For details, view [Alert Policies](/tim-reorg/docs/alert-policies).

## Add a ServiceNow Integration

1. Click on the configuration icon at the top-right of the Synthetic Monitoring page, and select **Integrations**.
2. Click **Add Integration**. ![Add Integration screen](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-SVT3V4V6.png)
3. Set the integration **Service** to **ServiceNow**.
4. Enter a **Name** for the integration. This is the name used to manage your integrations in Synthetic Monitoring.
5. Enter the following information relevant to ServiceNow:
  - **ServiceNow Instance Subdomain**. The ServiceNow endpoint. It should look like *https://<instance-name>.service-now.com*.
  - **ServiceNow User**. This user must have permissions to create and manage incidents.
  - **ServiceNow Password**. Password for the above user.
  - **Short Description Text**. This creates the incident subject. You can also use variables there.
  - **Default Urgency**. Sets the level of urgency for the created incident (High, Medium, Low).
  - **On Resolve**. Sets what happens to the ServiceNow incident when the Scout's alert is deactivated. It can be:
    - Resolve Incident
    - New Incident
    - Close Incident
  - **Additional Parameters**. Add additional fields that you want to fill out on your ServiceNow incident form when the Scout's alert policy activates. Enter the **Name** of a field that exists in your ServiceNow incident form, and the **Value** that you want to add to that field.
6. To test the ServiceNow integration before saving it, click **Test**. For example:

![](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/SnowIntegration5.png)

A new incident is created on ServiceNow:

![](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/SnowIntegration6.png)
7. Click **Save** to save the integration.

## Edit or Delete the ServiceNow Integration

1. To edit the configuration, go to the Configuration menu in Synthetic Monitoring and click Integrations.
2. From the integrations list, select the required integration and click the 3-dot menu on its right.

![Edit or delete Microsoft Teams integration](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-5FRH34J1.png)

1. Select **Edit** or **Delete**.