Legacy Real-Time DX Console Access for Versions 9.0 and Lower

This article describes how to add and manage Real-Time DX Console users and how to sign in to the Console for versions 8.7 to 9.0.

If you are using version 9.0.5 and higher, click here.

Add Console users and manage login access

Login Setup

Starting with ControlUp version 8.7, you can manage membership in ControlUp organizations and user login access in the Login Setup page (accessed from the Home tab in the top bar of the Console).

The Login Setup page contains a list of all the members in a ControlUp organization and their login access. The organization owner is listed at the top, and the rest of the organization members are listed in alphabetical order.

The Name listed for an organization member is the name entered by the user during the registration process.

The Email listed for an organization member is the email address entered by the user during the registration process.

To learn more about the Adding Users, watch our video.

Login Access

Login access to your organization is indicated for each organization member by selected boxes in the Login Access Manager and Real-Time DX columns as follows:

• Login Access Manager. Editing permissions in the Login Setup dialog. See below for additional details about the Login Access Manager permission.
• Real-Time DX. Permission to login to the Real-Time Console.

Login Access Manager permission

Users with the Login Access Manager permission have editing permissions in the Login Setup dialog, including:

• Add / remove organization members.
• Assign access to / revoke access from other users.
• From version 8.8: Adding new custom roles to the Security Policy (Roles Manager).

Users with the Login Access Manager permission can assign any of the login access rights (Login Access Manager, Real-Time DX) to any other user, and can also revoke any of the login access rights from any other user, except for the organization owner. The organization owner is the only user who is assigned the Login Access Manager permission by default, and for whom it can't be revoked. To change the organization owner, contact support@controlup.com.

Add an organization member

To authorize a new user to login to your organization, perform the following steps:

1. In the Home ribbon, click Login Setup to access your Login Setup settings.
   

2. Click Add New Email to add a new organization member. A new empty row appears at the top of the list of organization members, just below the organization owner, in the second row of the list marked in blue.

3. Enter the email address for the new member in the Email column. Leave the Name field blank. When the new member logs into the organization for the first time, this field is automatically filled in with their name.

4. Select the relevant checkboxes for the permissions you need to enable for the new member in the Login Access Manager and Real-Time DX columns.

5. Click Apply to apply the changes.

Remove an organization member

To remove a member from your organizationm perform the following steps:

1. In the Login Setup settings, select the organization member you want to remove.
2. With the user highlighted, click Remove.
   
3. Click Yes to confirm that you want to remove the member.

Log changes in the Audit Log

Any cahgnes made in the Login Setup settings page (changes to login access rights, email addresses, adding/removeing members, etc.) are recorded in the VDI & DaaS Audit Log.

Sign into ControlUp

To sign in to an existing ControlUp organization:

1. Download the Real-Time Console from our download center.

2. Unzip the file you downloaded and run ControlUpConsole.exe.

3. If you have never created a ControlUp account with your Active Directory user, click Register with ControlUp.

   

   1. Enter a valid enterprise email address, name, mobile phone number (optional), and agree to the Terms of Use and Privacy Policy.

      

   2. Click Continue.
   3. Confirm your email address and click OK.
   4. Enter the OTP sent to your email.

4. Select the organization that you want to sign in to and click Continue.

   

   Note

   You will see all organizations that are linked to your email address

5. If prompted, enter the OTP sent to your account's email address and click Continue.

The ControlUp Console opens and you are signed in to the organization you selected.

Troubleshooting

Here are some common problems when trying to sign in to a ControlUp organization, and how to fix them.

• I didn't receive my OTP code. - Make sure that the machine you are using to sign in to ControlUp has access to the required URLs listed in the network requirements article. If you have access to these URLs, check that your email provider didn't flag the email as spam. If the email is not in a spam folder, click Resend passcode to try again.

• I received "Login Error - You are not authorized to log into ControlUp. - The person who created the ControlUp organization (or another user who has been given user access control), needs to allow you to access the organization. Visit Manage ControlUp Organization Membership and User Login Access to learn more.