---
title: "Login to Real-Time DX fails due to an invalid email address domain"
slug: "login-fails-with-please-provide-an-email-address-with-a-valid-enterprise-domain"
description: "Please provide an email address with a valid enterprise domain"
tags: ["Email address", "Registration Error"]
updated: 2025-07-31T13:44:49Z
published: 2025-07-31T13:44:49Z
canonical: "support.controlup.com/login-fails-with-please-provide-an-email-address-with-a-valid-enterprise-domain"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Login to Real-Time DX fails due to an invalid email address domain

## Issue

Users trying to register a new account in the Real-Time DX Console may encounter an error preventing the completion of the registration process.

The error message displayed is: Please provide an email address with a valid enterprise domain.

![sign up error message](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-LWVYR5ZZ.png)

This issue affects only new account registrations. Existing users who previously registered with a disposable or non-work/business email address will be able to log in without any issue.

## Solution

To successfully register a new account on Real-Time DX, you must use a work/business email address.

- Temporary (disposable) email addresses are **not permitted**.
- Free email addresses (like Gmail, Outlook.com etc.) are **not permitted for new registrations**.