---
title: "Login for Insights"
slug: "login-for-insights-82-and-up"
updated: 2026-03-09T14:24:07Z
published: 2026-03-09T14:24:07Z
canonical: "support.controlup.com/login-for-insights-82-and-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Login for Insights

Your ControlUp Insights login uses a one-time passcode (OTP) verification, assuring security for all your ControlUp users.

You benefit from using one-time passcodes because:
 * OTPs are less vulnerable than user-generated passwords to hacker’s replay attacks. Potential hackers may be able to record an OTP that was used to log into ControlUp Insights but they will not be able to use it, since it’s valid only once.   
 * A user who uses the same or similar password for multiple logins is more vulnerable on all of them if the password for one of these is stolen by a hacker. With system-generated OTPs, the passcode is valid for only ControlUp Insights and only once.

## Access

**To access Insights:**	   

 1. Click the **ControlUp Insights** button on the Home ribbon of the ControlUp Real-Time DX Console.
![Home ribbon showing ControlUp Insights button](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/4405829144849InsightsOpen.png)
The Welcome screen appears. ![Insights sign in page](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/4405829658897InsightsWelcome.png)
 
 2. Enter your email address and click **CONTINUE**, and a confirmation email with a one-time passcode (OTP) is sent to your email, and the Email Verification screen appears. 
 ![eMail Verification popup](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/4405829683345InsightsMailVerification.png)
 
 3. Check your mail inbox and copy the verification code. 
 ![Insights Passcode verification email text](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/4405829696145InsightsOTP.png)
 
 4. Paste the one-time passcode into the   **Passcode**	   field and click   **Continue**. 
 ![Passcode field](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/4405829715089InsightsWithValidOTP1.png)
 
 5. Select an available ControlUp Organization you want to connect. Check   **Always use this organization**  to use the selected organization and skip this step for future logins. 

Once you've made your selection, click   **Continue**, and the Insights portal is shown in your browser. 
 ![Insights portal in browser](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/4405829814673FirstLogin.png)


**To modify the one-time passcode (OTP) authentication settings:**	  

 1. Click the arrow next to your username in the upper left-hand of the Insights screen and click  **Settings > OTP Authentication**, and the OTP Authentication popup appears.
![OTP Authentication popup button](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360013720917mceclip5.png)

:::(Info) (Note)
Only organization owners can modify the OTP settings. If you do not see OTP Authentication under Settings, contact you organization's owner to modify these settings. To change an organization owner see [here](/v1/docs/change-organization-owner).
:::
 2. Toggle with the checkbox to enable/disable the **Don't ask again on this computer**	 option on the login page.
![OTP Authentication popup](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360013720957mceclip6.png)

 3. If the **Don't ask again on this computer**	  option is checked, you can use the **Duration** dropdown menu to change the amount of days (1-30) to be implemented when selected from the login page.
The default setting is 30 days. Once the the selected amount of time elapses, you can reset it by following the steps above.


## Keep in Mind
A few things to remember when accessing Insights: 

 * This new login flow applies to all users accessing Insights. 
 * The   **Don't ask again on this computer**	   option enables immediate login for the same user using the same browser. 
 * If   **Don't ask again on this computer**	   is enabled, users jump straight to the Insights app and don't have to enter a user ID or passcode. 
 * If   **Don't ask again on this computer**	   is not enabled and the user’s login session is logged out, either voluntarily or due to inactivity, a new OTP is sent to the user’s email and must be entered to when re-logging in. 
 * If a user leaves an organization, that user's Insights access can be removed in the ControlUp Console from  **ControlUp Insights**	  >  **User Permissions**	  . 
 * If a session times out due to inactivity, the web client is disconnected from the backend server and a landing page opens where users can select to go back to the Insights login page.