---
title: "Monitor can't connect to machines - Disconnected Error"
slug: "monitor-cannot-connect-to-computers-disconnected-error"
updated: 2025-09-02T08:43:06Z
published: 2025-09-02T08:43:06Z
canonical: "support.controlup.com/monitor-cannot-connect-to-computers-disconnected-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitor can't connect to machines - Disconnected Error

### Issue

The ControlUp Monitor fails to connect to machines in the monitored resources list. The status is **Disconnected**, as shown in the screenshot below - ![monitors with Disconnected status](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/en-usarticleattachments206060005CU2.JPG)

### Reason

The machines are excluded from the ControlUp Monitor.

### Solution

Right-click the folder the machines reside in and select **Properties**. In the Properties window make sure to include the machines in the Monitor's resources. By default, all folders inherit the configuration from the root (top) folder. If the folder is excluded by mistake, check the root folder properties as well. ![Properties window](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/en-usarticleattachments206060305Exclude.png)