Monitors Not Connecting to the Web Console
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    Monitors Not Connecting to the Web Console

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    Article summary

    Here is a list of possible issues you may encounter when monitors are reporting data to VDI & DaaS Web UI. You can access this list in the Real-Time Console under Manage Monitors.

    Details

    Severity Indication

    More Details Description 

    Failed to open Solve connection.

    Error (Red)

    Web UI connection failed. Please check if the required port (443) is open and proxy settings are configured correctly.

    Solve is Connected using HTTPS.

    Warning (Yellow)

    Web UI connection failed using the desired WebSocket protocol.

    Solve is Disconnected.

    Normal (Green) for up to three minutes.


    After three minutes, the Monitor indication becomes an error (Red).

    Web UI is disconnected. 

    This issue may occur due to network issues, or high latency. If this issue persists, please contact ControlUp support.

    Restart monitor if failed to recover

    Solve is Disabled

    Normal (Green)Web UI is disabled by the admin.

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