Contents x
    Monitors Not Connecting to the Web Console
      • Print
      • Dark
        Light
      • PDF
      Contents

      Monitors Not Connecting to the Web Console

        • Print
        • Dark
          Light
        • PDF
        Article Summary

        Here is a list of possible issues you may encounter when monitors are reporting data to VDI & DaaS Web UI. You can access this list in the Real-Time Console under Manage Monitors.

        Details

        Severity Indication

        More Details Description 

        Failed to open Solve connection.

        Error (Red)

        Web UI connection failed. Please check if the required port (443) is open and proxy settings are configured correctly.

        Solve is Connected using HTTPS.

        Warning (Yellow)

        Web UI connection failed using the desired WebSocket protocol.

        Solve is Disconnected.

        Normal (Green) for up to three minutes.


        After three minutes, the Monitor indication becomes an error (Red).

        Web UI is disconnected. 

        This issue may occur due to network issues, or high latency. If this issue persists, please contact ControlUp support.

        Restart monitor if failed to recover

        Solve is Disabled

        		Normal (Green)Web UI is disabled by the admin.
        Was this article helpful?
        What's Next