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    Monitors Not Connecting to the Web Console
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      Monitors Not Connecting to the Web Console

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        Article summary

        Here is a list of possible issues you may encounter when monitors are reporting data to the VDI App web interface. You can access this list in the Real-Time DX Console under Manage Monitors.

        Details

        Severity Indication

        More Details Description 

        Failed to open Solve connection.

        Error (Red)

        VDI App connection failed. Please check if the required port (443) is open and proxy settings are configured correctly.

        Solve is Connected using HTTPS.

        Warning (Yellow)

        VDI App connection failed using the desired WebSocket protocol.

        Solve is Disconnected.

        Normal (Green) for up to three minutes.


        After three minutes, the Monitor indication becomes an error (Red).

        VDI App is disconnected. 

        This issue may occur due to network issues, or high latency. If this issue persists, please contact ControlUp support.

        Restart monitor if failed to recover

        Solve is Disabled

        		Normal (Green)VDI App is disabled by the admin.
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