Detailed Network Drive Metrics

Detailed Network Drive metrics in the web UI and the Real-Time Console were introduced with ControlUp On-Premises (COP) version 8.8 and Hybrid Cloud 8.8 Maintenance Release. You can use this feature to display a detailed view of your mapped Windows network drives data metrics by using the Disks view in the web UI and the out-of-the-box Detailed Network Drive Info column preset in the Console.

The following article explains how to use this feature to more efficiently monitor the status of your network drives.

8.8 MR ControlUp Agent

Our 8.8 MR ControlUp Agent automatically detects the network drives of user sessions in your organization and monitors key metrics of their logical disks. The cuAgentHelper is a helper process that runs in a user session and enables the Agent to detect the network drives of a managed machine. This process is related to our Active Application feature.

Enable Network Drive Metrics

To enable Detailed Network Drive metrics, perform the following steps:

1. On the machine running the ControlUp Agent, open the Registry Editor.
2. Under HKLM\SOFTWARE\Smart-X\ControlUp\Agent, create a new DWORD value called NetworkDriveHelperEnable. Set the value data as 1 and click OK.
   
3. Restart the ControlUp Agent service (cuAgent.exe) once for this change to take effect.

After you restart the agent, the feature is fully enabled for you to view your detailed network drives metrics.

Monitor Network Drive Metrics

Use the following Detailed Network Drive metrics to monitor the details and data of each logical disk:

You can use these metrics to monitor the status of your network drives and to compare between the total capacity and disk space that each drive is consuming. With the insights you draw from this data, you can identify trends about network health and application usage. Use the detailed network drive metrics to take actions to improve system functionality and the user experiences throughout your organization.

Detailed Network Drive Info in the Web UI

You can view detailed information for the mapped Windows network drives of your managed machines in the web UI if you drill down to specific sessions.

To view the network drives metrics:

1. In the Topology view, click User Sessions, then select a user session.
2. Click the Disks tab to display the network drive details:
   

Detailed Network Drive Info in the Real-Time Console

You can also view detailed information for the mapped Windows network drives of your managed machines in the Real-Time Console.

To view the Network Drives Columns:

1. Double-click on a folder in your organization tree to display the machines containing the virtual drives that you want to monitor.
2. Select the Storage view on the Information Grid, then select Detailed Network Drive Info from the Column Preset drop-down to display the network drive details:
   

When you connect to a mapped network drive, the drive appears in the Storage view.
If you disconnect from a mapped network drive, the drive disappears from the Storage view, but the ControlUp Agent will continue to send the logical disk data to the console.

Adding Triggers for Network Drives

You can also add both advanced and scheduled triggers for your network drives. Use network drive triggers to configure the follow-up actions for incidents that occur when your logical disk metrics cross the thresholds you define.

To create a new trigger for network drives, you must first define the specific Trigger Settings as needed:

1. From the Settings menu, open Trigger Settings > Add Trigger, select Logical Disks from the Record Type drop-down, and click Next.

2. Click Filter editor, select the network drive items from the New Item drop-down to add conditions to, and click OK:
   

3. Select attributes, rules, and values to add to the conditions as needed.

For more information about triggers, see Setting up Triggers.