Welcome to Edge DX

What is Edge DX?

Edge DX is a cloud-hosted ControlUp product for managing physical endpoint devices – regardless of where they are located or how they are connected to the internet.
Use Edge DX to:

• Monitor, troubuleshoot, and automatically remediate Windows, macOS, Linux, and thin client devices.
• Identify and fix problems with your unified communications tools using Edge DX's integration with Microsoft Teams and Zoom.
• Send user sentiment surveys to your users to gather important information about your user's digital experience.

How to access Edge DX

Depending on how you use other ControlUp products, there are multiple ways to access Edge DX. If you are new to ControlUp and want to try Edge DX, visit our website to get started with our DEX management platform.

If you access ControlUp using our new DEX management platform (app.controlup.com), Edge DX is divided into 3 modules for:

• Devices
• Unified Communication and Collaboration (UC&C)
• User Sentiment

If you access ControlUp using Solve (solve.controlup.com), click the Edge DX icon to access Edge DX.

You can also directly access your Edge DX environment using your tenant URL <tenant-name>.sip.controlup.com.

Getting started with Edge DX

To get started, install the Edge DX Agent onto your physical devices.

Read Agent Installation Overview to learn the basics and then follow the specific instructions for your OS.

Next steps

Read the following articles to learn how to use Edge DX:

• Add users to Edge DX
• Set user permissions with role-based access control
• Add custom scripts to Edge DX
• Perform actions on your devices
• Set up automated alerts and remediation
• Remotely control devices to assist your end-users
• Set up unified communications monitoring
• Send user sentiment surveys