---
title: "No PCoIP Metrics on Unidesk Desktops"
slug: "no-pcoip-metrics-on-unidesk-desktops"
updated: 2025-09-02T09:35:54Z
published: 2025-09-02T09:35:54Z
canonical: "support.controlup.com/no-pcoip-metrics-on-unidesk-desktops"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No PCoIP Metrics on Unidesk Desktops

When viewing Unidesk created Omnissa/VDI desktops in the Real-Time DX Console grid, the PCoIP metrics are blank.  

If you open Performance Monitor on the affected desktop, you see that there are no counters for PCoIP on the list.
![Performance Monitor](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360002355745image001.jpg)

This happens when the Horizon Agent is deployed to the desktop via application layer.  

## Solution
Remove the Horizon Agent as an application layer and move it to the Operating System layer.