Remote DX - Client Device Metrics
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Remote DX - Client Device Metrics

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  • PDF

With Remote DX, you can now monitor remote client devices when they are logged into your virtual network. ControlUp's 'last mile' digital experience monitoring gives you visibility and control over your employee's client devices, regardless of whether they work in the office, at home or on the road, or what type of workspace they use, whether virtual, physical, or cloud-based.

You can see metrics on how well the device's connections are performing when your end users are remotely logging into your VMware Horizon, CVAD, and Azure Virtual Desktop.

For devices with Remote DX - client metrics DLLs installed, these metrics are gathered per device. You deploy the files onto devices from which you connect to your Citrix, VMware Horizon VDIs, as well as Azure Virtual Desktop session hosts.
For details on supported operating systems and deployment instructions, see Deploy Remote DX - Client Metrics Monitoring onto Client Devices .

Client Metrics in the Console and Solve

As soon as you deployed the ControlUp Agent onto your users' client devices and metrics are collected, they appear in the Real-Time Console and in the Solve interface as described below.
Some of the metrics that ControlUp monitors include:

  • Latency:

    • LAN Latency. Latency between the client device connected to the session and the local router.
    • Total Session Latency. Total session latency from the client device calculated from the second callback.
    • Internet Latency. Latency between the client device connected to the session and the Google DNS servers.
  • WiFi signal strength plus data such as authentication, SSID, channel, etc.

  • NIC speed, type, name

  • Client OS version

  • Foreground app

  • Client inactive time

  • Local router IP

There is also a metric for Client Device Score that calculates a combination of metrics to display how well the device's connections are performing overall. The score is displayed as a colored icon in its own column and is based on the worst threshold among these metrics: WiFi Signal, LAN Latency, Total Session Latency, Internet Latency.

Real-Time Console

There is a new column preset that you can select when viewing these metrics for your remote users’ devices. In the Presets menu in the top ribbon, select Remote DX and you can see all client metrics related columns.



In the Solve web interface, there are columns you can select to add to the Discovery page grid.

To view Remote DX client metrics in Solve:

  1. Click the Discovery icon to access the Discovery page.
  2. In the Topology click User Sessions.

3. In the right area above the grid, under the Presets options, select Remote DX. It is an out-of-the-box preset available when you have Remote DX working.
You can also select the relevant columns yourself and not use the Preset by clicking the Grid column pick icon . Select from the following optional columns:

  • Client Device Score
  • Client NIC Name
  • Client NIC Speed
  • Client NIC Type
  • Internet Latency
  • LAN Latency
  • Latency Avg
  • Total Latency
  • WiFi Signal
  • WiFi SSID

You now see the columns for these metrics in your Solve grid.

To view details of the device's connection:

To drill down to troubleshoot connection issues for client devices that are not performing well, click the Client Device Score icon . This icon appears when the Client Device Score is Average or Insufficient.


The details of the device's connection into your virtual environment are displayed showing the different sections of the device's connection path.


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