Remote DX - Client Device Metrics
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Remote DX - Client Device Metrics
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With Remote DX, you can now monitor remote client devices when they are logged into your virtual network. Our last mile digital experience monitoring gives you visibility and control over your employee's client devices, regardless of whether they work in the office, at home or on the road, or what type of workspace they use, whether virtual, physical, or cloud-based.
You can see metrics on how well the device's connections are performing when your end users are remotely logging into your VMware Horizon, CVAD, and Azure Virtual Desktop.
For devices with Remote DX - client metrics DLLs installed, these metrics are gathered per device. You deploy the files onto devices from which you connect to your Citrix, VMware Horizon VDAs, as well as Azure Virtual Desktop session hosts.
Visit our Download Center to download the latest version of the plug-ins.
For details on supported operating systems and deployment instructions, see Deploy Remote DX - Client Metrics Monitoring onto Client Devices and the Remote DX Support Matrix.
Client Metrics in the Real-Time DX Console and Solve
When a client device with the Remote DX plugin connects to a Citrix, VMware Horizon or AVD machine with the ControlUp Agent installed, client device metrics are collected.
| Metric Name | Description | Note |
|---|---|---|
| The CPU utilization of the client device connected to the session | For Windows plugin only, client devices need to access https://fabric.controlup.com | |
| EUC client's inactive time while the client device is connected to the session | ||
| Time on the remote client of the VM | ||
| The geographical location of the client device connected to the session based on the public IP | For Windows plugin only, client devices need to access https://fabric.controlup.com | |
| The NIC name of the client device connected to the session | ||
| The NIC speed of the client device connected to the session | ||
| NIC type of the client device connected to the session | ||
| The OS type of the client device connected to the session | ||
| The OS Version of the client device connected to the session | ||
| Percentage of network packet loss on the client device connected to the session | ||
| The public IP Address of the client device connected to the session | ||
| Latency between the client device connected to the session and the Google DNS servers | ||
| Latency between the client device connected to the session and closest ISP router | For Windows plugin only, client devices need to access https://fabric.controlup.com | |
| ISP Name | For Windows plugin only, client devices need to access https://fabric.controlup.com | |
| Latency between the client device connected to the session and the local router | ||
| Client device's local router IP while connected to the session | ||
| The Remote DX client version installed on the client device connected to the session | ||
| Total session latency from the client device calculated from the second callback | ||
| Authentication type used to connect to the wireless network by the client device connected to the session | ||
| MAC address of the access point to which the client device is currently connected | ||
| Access point channel of the client device connected to the session | ||
| Radio protocol/type of the wireless network used by the client device connected to the session | ||
| WiFi signal strength of the client device connected to the session measured in dBm displayed in percentage | ||
| Name of the connected wireless network used by the client device connected to the session |
Client Device Score
The Client Device Score is a colored Score metric that is displayed with a 
icon.
The Client Device Score metric indicates the connectivity performance of a device, exhibiting the lowest value among the following metrics:
- Client WiFi Signal
- LAN Latency
- Total Session Latency
- Internet Latency
- Client CPU
- ISP Latency
Remote DX Presets
Both console and Solve come with a built-in preset for Remote DX metrics.
Real-Time DX Console
If you select the Remote DX preset under the Sessions tab, you will be able to view all relevant metrics related to Remote DX.
Solve
To see client device metrics in Solve, use the Remote DX preset.
To filter Remote DX metrics:
- Click the Discovery icon
to access the Discovery page. - In the Topology click User Sessions.
- In the right area above the grid, under the Presets options, select Remote DX. It is an out-of-the-box preset available when you have Remote DX working.
You now see the columns for these metrics in your Solve grid.
To view details of the device connection:
To drill down to troubleshoot connection issues for client devices that are not performing well, click the Client Device Score icon 
.
The device's connection to the virtual environment is displayed, including various segments of the connection path
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