---
title: "Remote Clients Overview and Client Metrics"
slug: "remote-dx-overview"
description: "With Remote DX, you can see client-specific metrics of your end user devices. Provides comprehensive overview of network performance of your endpoint devices. "
tags: ["Client Device Metrics", "Client Device Score", "End User Device", "Remote DX"]
updated: 2026-03-08T11:19:20Z
published: 2026-03-08T11:19:20Z
canonical: "support.controlup.com/remote-dx-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Remote Clients Overview and Client Metrics

Use Remote Clients (formerly Remote DX) to monitor metrics such as CPU usage and WiFi signal strength from client devices that are logged into your virtual environment. Remote Clients gives you visibility of user client devices regardless of where they work or what type of workspace they use.

Client metrics are collected by the Remote Clients plugin when the client has an active session on an AVD, Citrix, or Omnissa Horizon (formerly VMware Horizon) machine with the ControlUp for VDI Agent installed. The Remote Clients plugin sends data to the Agent, which can then be viewed in the ControlUp interface. For full details on supported client operating systems for each platform, see [Remote Clients Support Matrix](/tim-reorg/docs/remote-dx-support-matrix).

## Requirements

The client device must have:

- The relevant Remote Clients plugin for the client OS and virtualization platform.
- Access to the internet latency IP/DNS target to test the device's latency. The default latency target for all operating systems is 8.8.8.8. When installing the Windows plugin, you can set a custom latency target.
- Access to *https://fabric.controlup.com* to collect client location and ISP data.

The virtual machine must have:

- [ControlUp for VDI Agent installed](/tim-reorg/docs/connect-to-your-machines)
- The virtual machine must have the **Microsoft Visual C++ Redistributable** (vc_redist_x64) package installed to support the loading of unmanaged C++ DLLs.

## Data Flow

The following diagram shows the data flow for Remote Clients with the different ControlUp components: ![Architecture diagram detailing data flow for various ControlUp components](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/RemoteClientsFlowDiagram.png)

## Install the Remote Clients Plugin

Learn how to install the Remote Clients plugin for:

- [Windows](/tim-reorg/docs/windows-remote-dx-installation)
- [macOS](/tim-reorg/docs/macos-remote-dx-installation)
- [HP ThinPro (Omnissa)](/tim-reorg/docs/hp-thinpro-vmware-remote-dx-installation)
- [HP ThinPro (Citrix)](/tim-reorg/docs/hp-thinpro-citrix-remote-dx-installation)
- [IGEL](/tim-reorg/docs/igel-remote-dx-installation)
- [Dell Wyse](/tim-reorg/docs/deploy-remote-dx-dell-wyse)
- [Stratodesk NoTouch](/v1/docs/stratodesk-notouch-remote-dx-installation)
- [Unicon eLux](/tim-reorg/docs/unicon-elux-remote-dx-installation)
- [ChromeOS](/v1/docs/chromeos-remote-dx-installation)

## Collected Client Device Metrics

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="tbody,thead,nobr,sup"><table data-tomark-pass=""><tbody><tr data-tomark-pass=""></tr></tbody><thead data-tomark-pass=""><tr data-tomark-pass=""><th data-tomark-pass="">Metric Name</th><th data-tomark-pass="">Description</th><th data-tomark-pass="">Note</th></tr></thead><tbody data-tomark-pass=""><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client CPU <sup style="color:green;" data-tomark-pass=""></sup></nobr></td><td data-tomark-pass="">CPU utilization of the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client Inactive Time</nobr></td><td data-tomark-pass="">EUC client's inactive time while the client device is connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client IP</nobr></td><td data-tomark-pass="">IP address of the client machine connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client Location <sup style="color:green;" data-tomark-pass=""></sup></nobr></td><td data-tomark-pass="">Geographical location of the client device connected to the session based on the public IP</td><td data-tomark-pass="">Client devices need access to https://fabric.controlup.com</td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client NIC Name</nobr></td><td data-tomark-pass="">NIC name of the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client NIC Speed</nobr></td><td data-tomark-pass="">NIC speed of the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client NIC Type</nobr></td><td data-tomark-pass="">NIC type of the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client OS Name</nobr></td><td data-tomark-pass="">OS type of the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client OS Version</nobr></td><td data-tomark-pass="">OS Version of the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client Packet Loss</nobr></td><td data-tomark-pass="">Percentage of network packet loss on the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Client Public IP</nobr></td><td data-tomark-pass="">Public IP Address of the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Internet Latency</nobr></td><td data-tomark-pass="">Latency between the client device connected to the session and the internet latency target. </td><td data-tomark-pass="">Default latency target for all operating systems is 8.8.8.8. When installing the Windows plugin, you can set a custom latency target.</td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">ISP Latency <sup style="color:green;" data-tomark-pass=""></sup></nobr></td><td data-tomark-pass="">Latency between the client device connected to the session and closest ISP router</td><td data-tomark-pass="">Client devices need access to https://fabric.controlup.com</td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">ISP Name <sup style="color:green;" data-tomark-pass=""></sup></nobr></td><td data-tomark-pass="">ISP Name</td><td data-tomark-pass="">Client devices need access to https://fabric.controlup.com</td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">LAN Latency</nobr></td><td data-tomark-pass="">Latency between the client device connected to the session and the local router</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Local Router IP</nobr></td><td data-tomark-pass="">Client device's local router IP while connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Remote Clients Version <sup style="color:green;" data-tomark-pass=""></sup></nobr></td><td data-tomark-pass="">The Remote Clients client version installed on the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">Total Session Latency</nobr></td><td data-tomark-pass="">Total session latency from the client device calculated from the second callback</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">WiFi Authentication</nobr></td><td data-tomark-pass="">Authentication type used to connect to the wireless network by the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">WiFi BSSID</nobr></td><td data-tomark-pass="">MAC address of the access point to which the client device is currently connected</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">WiFi Channel</nobr></td><td data-tomark-pass="">Access point channel of the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">WiFi Radio Type</nobr></td><td data-tomark-pass="">Radio protocol/type of the wireless network used by the client device connected to the session</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">WiFi Signal</nobr></td><td data-tomark-pass="">WiFi signal strength of the client device connected to the session measured in dBm displayed in percentage</td><td data-tomark-pass=""></td></tr><tr data-tomark-pass=""><td data-tomark-pass=""><nobr data-tomark-pass="">WiFi SSID</nobr></td><td data-tomark-pass="">Name of the connected wireless network used by the client device connected to the session</td><td data-tomark-pass=""></td></tr></tbody></table></editor360-custom-block>

### Client Device Score

In the Real-Time DX Console, the **Client Device Score** metric is displayed with a colored ![](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/360020410938HouseIcon.png) icon: ![A row of data in the real-time console. There is a house icon with a wireless symbol inside the house in the 'Client Device Score' column.](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-8BIBVUI6.png)

**Client Device Score** indicates the connectivity performance of a device, displaying the lowest value among the following metrics:

- Client WiFi Signal
- LAN Latency
- Total Session Latency
- Internet Latency
- Client CPU
- ISP Latency