---
title: "Script works in Real-Time but fails in the VDI App"
slug: "script-works-in-real-time-but-fails-in-solve"
updated: 2025-03-13T10:47:01Z
published: 2025-03-13T10:47:01Z
canonical: "support.controlup.com/script-works-in-real-time-but-fails-in-solve"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Script works in Real-Time but fails in the VDI App

## Issue

When you create an automated [Script-based Action (SBA)](/tim-reorg/docs/script-based-actions-sba) that works successfully in the Real-Time DX Console, but the same SBA fails to work on the same object in the VDI App.

          Note

          

This issue is currently under investigation, and we are working to provide a complete fix soon. If you experience this issue, contact support for assistance, and mention this reference: internal ticket #155910.

## Solution

To workaround this issue, **perform the following steps**:

1. In the Console, under **Monitors**, right click and select **Stop all Monitors**.
2. Click **Controllers** > **File System**.
3. Under **Folders**, open **Monitor Profile** > **Application Data** > **ControlUp** > **Configuration** > **ControlUp Store** and delete the ***ControlUp store.xml*** file.
4. Under **Monitors**, right click and select **Start all Monitors**.

After you restart the monitors, the SBA should run successfully in the VDI App.