---
title: "Set Idle and Active Session Timeout Durations"
slug: "set-idle-and-active-session-timeout-durations"
updated: 2026-02-09T13:34:45Z
published: 2026-02-09T13:34:45Z
canonical: "support.controlup.com/set-idle-and-active-session-timeout-durations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Idle and Active Session Timeout Durations

For ControlUp's web console, there are two separate session timeouts:
* **Idle session timeout** (default 10 minutes) - The maximum period of inactivity before a user is signed out. 
* **Active session timeout** (default 24 hours)  - The absolute maximum duration of a session, regardless of activity. 

:::(Info) (Real-Time DX Console Timeout)
The setting **Real-Time DX Console Timeout** is relevant only for VDI customers. It determines how long you can use our .NET configuration console for your VDI environment before reauthenticating. For details, read [Sign into the Real-Time DX Console](/v1/docs/sign-in-to-the-real-time-console)
:::

## How to customize session timeouts
If you have the **Manage Session Timeout** permission (located under the Access Control permission category), you can customize your organization's session timeout. These settings are enforced globally for all users in your organization.

1. Go to **Settings > Session Timeout**.
2. Adjust the **Idle session timeout** and **Active session timeout** settings.
3. Click **Apply**.

When you change the Active session timeout, the new duration is enforced the next time a user signs in. Changes to the Session idle timeout are enforced immediately. 

![Access session timeout settings](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/AccessTimeoutSettings.png){height="" width="500"}

## User warning for active session timeout
Users receive a warning 5 minutes before they reach their active session timeout duration. There is no warning when a user reaches the idle session timeout.
![SessionTimeoutWarning.png](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/SessionTimeoutWarning.png){height="" width="500"}

## Bypass session timeout for a specific user
You can bypass active and idle session timeouts for a specific user by granting them the permission **TV Mode** (located under the Access Control permission category). 

This can be useful if you want to create a dedicated user for displaying [ControlUp dashboards](/v1/docs/custom-dashboard-overview) on TVs for 24/7 monitoring in your IT command center.