---
title: "Show the Real IP Address for Devices Using VPNs"
slug: "show-the-real-ip-address-for-devices-using-vpns"
tags: ["ControlUp for Desktops"]
updated: 2026-07-22T11:36:00Z
published: 2026-07-22T11:36:00Z
canonical: "support.controlup.com/show-the-real-ip-address-for-devices-using-vpns"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Show the Real IP Address for Devices Using VPNs

If your physical devices are using a VPN such as Zscaler, you might encounter an issue where ControlUp shows the IP address from the VPN instead of the real public IP address. This can also cause the device to appear in the wrong location on the map.

To fix this, you can configure your VPN client to bypass your tenant URL.

- <tenant-name>.sip.controlup.com

For Zscaler, the setting you need to change is called **Hostname or IP Address Bypass for VPN Gateway**. [Read the ZScaler documentation](https://help.zscaler.com/client-connector/configuring-zscaler-client-connector-profiles) to learn how to bypass URLs.

Tenant name

In the URL listed above, replace <tenant-name> with the name of your tenant. You can find your full tenant name by going to **Devices > Configuration > Agent Registration ![Access Agent Registration Page](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/AccessAgentRegistrationSettings(7).png)