The user is already connected to machine...

Issue

You log in with the same ControlUp user to two ControlUp Real Time Consoles, at the same time, and try to connect to your monitored computers and receive the error - "The user is already connected..."

Cause

The same ControlUp user cannot connect to the same monitored resource from two separate consoles at the same time.

Solution

This limitation is by design, for security reasons we do not allow connecting with the same user from two consoles to the same machine. You have to have two registered users or log off the first console session.