---
title: "Troubleshooting XenDesktop Connection"
slug: "troubleshooting-xendesktop-connection"
updated: 2025-09-07T10:31:58Z
published: 2025-09-07T10:31:58Z
canonical: "support.controlup.com/troubleshooting-xendesktop-connection"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting XenDesktop Connection

If the XenDesktop connection does not work, you can test the connection using the following PowerShell commands:

`Add-PSSnapin Citrix.Broker.Admin.V2`

`Get-BrokerController -AdminAddress <BrokerIP/or Name>`

More information on the `Get-BrokerController` command can be found [here](https://developer-docs.citrix.com/projects/citrix-virtual-apps-desktops-sdk/en/1912/Broker/Get-BrokerController/).

- `asnp Citrix*`  

This loads all Citrix-specific PowerShell modules.
- Parameter `-AdminAddress`  

Instructs PowerShell to run the command on the XenDesktop controller.

![PowerShell Get-BrokerController command results](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/1150079602892017-08-171604.png) If you do not get any results, the connection is not working and there might be an issue with your network, permissions issue, or the server itself is not configured correctly.