---
title: "Using Resolve as a ControlUp User"
slug: "using-resolve-as-a-controlup-user"
updated: 2026-10-14T16:16:44Z
published: 2026-10-14T16:16:44Z
canonical: "support.controlup.com/using-resolve-as-a-controlup-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.controlup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Resolve as a ControlUp User

This article describes how to use Resolve from the perspective of the ControlUp user (an IT admin or help desk staff)

## Notifications

The notifications area (bell icon) in the top-right corner informs you of important events depending on your organization's notifications settings. For example, it can let you know when there is an investigation that requires an admin to approve an action.

Optionally, individual users can also enable the browser push notifications option to receive these notifications through their browser. This setting is controlled independently by each user.

## Viewing investigations

To view all investigations, go to **Employees > Investigations > Activity**. Click on an investigation to see details about the investigation and perform actions such as:

- Approving actions
- Escalating an investigation to the open-ended model (level 3)
- Joining the conversation to chat directly to the user through the Resolve chat interface.

You can filter on the following statuses to find investigations that require input from an administrator:

- **Needs Attention:** The investigation stopped without resolving the issue and is waiting for a person to look at it. This can mean that the investigation failed or is unresolved.
- **Escalated:** The investigation is escalated to a person to decide the next steps.
- **Awaiting:** The investigation paused because an action needs an admin's approval before it can run, either a diagnostic or a mitigation.
- **Fix Available:** Resolve has a fix ready (a mitigation) and is waiting for an admin to approve it.
- **Blocked:** An approval or the investigation was rejected, so it can't proceed.
- **Action required:** A person must do something manually before the investigation can continue.

## Manually start an investigation

To manually start an investigation on a device:

1. From the **Investigations** page, click **Start new investigation**.
2. Select one or more devices to target.
3. Describe the reason for the investigation (the problem you are trying to solve).
4. Click **Start investigation**.