--- title: "Subscription Overview" slug: "what-is-the-new-subscription-feature" tags: ["ControlUp ONE Platform"] updated: 2026-02-09T13:25:52Z published: 2026-02-09T13:25:52Z canonical: "support.controlup.com/what-is-the-new-subscription-feature" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.controlup.com/llms.txt > Use this file to discover all available pages before exploring further. # Subscription Overview ## What is ControlUp Subscription? ControlUp’s Subscription feature provides a centralized hub for viewing and managing all your product license information. This includes license activation, current license status, usage and renewal date. ### Key Capabilities: - **Centralized license management:** View and manage all your licenses from a single page. - **Self-service activation**: Activate licenses independently without contacting Sales or Support. The same activation key can be reused when purchasing multiple products. - **Unified license lifecycles:** Manage all [license phases](/v1/docs/license-lifecycle) consistently, from trial through expiration. You receive notifications via email and in-app banners as each phase nears its end. You receive clear notifications via email and in-app banners as each license phase approaches its end. - **Usage insights:** View how many licenses are in use for each product. When usage approaches 90% of the allocated amount, alerts appear next to the relevant product. - **Clear Feedback:** Required action and error messages are displayed with explanations and resolution steps. - **Flexible upgrade options:** Upgrade your subscription to include more licenses, additional product trials, or new features not included in your current package. **Note:** Subscription features are available only as part of a package (***Essential***, ***Advanced*** or ***ONE***) and can’t be purchased individually. The only features you can purchase separately are Compliance and Apps. ## License Types You can purchase a license for the full ControlUp suite or for specific products, including **Desktops**, **VDI, Synthetic Monitoring**, **Compliance, Applications** and **Workflows**. Available license types: - **ControlUp ONE** - Includes all ControlUp products: Desktops, VDI, Synthetic Monitoring, Compliance, Apps - **Essential** - Includes the core features of the products - **Advanced** - Includes all Essential features plus advanced capabilities - **Add-on** - Includes Compliance and Apps (only available for licenses that include ControlUp for Desktops) ## Activate Your License To use your subscription, you must have a valid ControlUp account and organization. After purchasing a license, you can activate it from your email or in the ControlUp **Subscription** page. - **From your email** After purchasing a license, you receive an email containing: - Your **license key** - A **direct link** to activate the license - Step-by-step **activation instructions** Follow the instructions to activate your license. - **Manually in the ControlUp Subscription page** 1. In the ControlUp DEX platform, go to **Settings > Subscription**. 2. In the **Account activation** section, click the activation key link and follow the instructions. After successfully activating your license, you receive a confirmation email with your license and product details. Access to ControlUp products is enabled based on your active subscription. **Note:** You can activate your license immediately, or set a future start date. ## View Subscription Details To view your subscription, go to **Settings** > **Subscription** in the ControlUp app. Only users with **Subscription** permission (Admins by default) can access this page. To assign this permission to other roles, go to **Settings** > **Roles**. > [!NOTE] > Note: > > Subscriptions for **Tenant Manager** and its associated organizations do not appear on the main Subscription page because licensing is managed at the product level. > > Instead, the subscription details are reflected within each product’s quota details.. For information on managing Tenant Manager subscriptions and tenant licenses, see [Tenant Manager Subscription Management](/v1/docs/subscription-for-tenant-manager). ![Subscription page](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/image-U40PV435.png) ### License status The **License** section provides a clear overview of each product’s status, including start and end dates. Products can be in one of the following states: - Trial - Trial ended - Active - On Hold Indicates that your license has been temporarily suspended. This typically happens when you’ve activated a different, shorter term license (for example, when testing an upgraded package). Once the temporary license expires, your original package automatically becomes active again. - Expired Each license status is marked by different colors, for quick identification: - **Blue**: Trial - **Green**: Active - **Grey**: On Hold - **Red**: Expired #### License Banner A banner at the bottom of the screen notifies you of how many days are left until your trial or license expires. Only users with **Admin** role see this banner. ![Bottom banner for trial/license expiration](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/Bottom banner.png) #### Banner colors - **Blue**: Active trial or license - **Light red** - 7 days or fewer until expiration - **Dark red** - up to 7 days after expiration **Banner behavior - trials** - Appears during the **21-day-trial period**. - You can dismiss it after login, but it reappears at the next login. **Banner behavior - licenses** - Appears **30 days before expiration**. - You can dismiss it after login, but it reappears at the next login. - Doesn’t appear if a future license exists. - When **more than 7 days after expiration** have passed, access is blocked. > [!NOTE] > Note: This section might also display legacy licenses from deprecated packages, with older product names. ### License history By default, only active trials and licenses are displayed. To view expired packages, enable the **Show license history** toggle in the **License** section. If no expired licenses exist, license history isn’t available. ### Product usage & status At the bottom of the page there’s an overview of all licensed products, including usage data and current license status. When a product is not licensed, it is grayed out. On the right of each product row you may see: - Required actions (such as *Buy now, Start Advanced trial*) - Notifications (such as *You’ve reached your license limit for this product. To continue, Contact Sales*) Usage data is shown per product and indicates usage percentage and allocated quota as of 00:00 UTC for the current day. > [!NOTE] > Note > > - For **VDI**, usage shows the maximum daily sessions or the named users from the last 90 days. For **Synthetic Monitoring**, usage shows the number of scout credits. ![Licensed products section](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/Licensed products section(1).png) To extend or upgrade your license, click [Contact Sales](https://www.controlup.com/contact-us/) on the Subscription page. For more information, visit [Subscription Management](/v1/docs/license-lifecycle). ## License Usage Over Time Select the **Usage over time** tab on the **Subscription** page to see historical usage data for your ControlUp products. You can export these widgets to a PDF to share with stakeholders. ![License usage over time widgets](https://cdn.document360.io/098100b7-b9da-4bea-b4b9-017140ab863e/Images/Documentation/UsageOverTime(1).png)