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    Windows Remote DX Installation
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      Contents

      Windows Remote DX Installation

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        Article summary

        This article covers how to install the Remote DX plugin on Windows devices.

        For an overview of Remote DX and the client device metrics you can monitor, visit Remote DX Overview and Client Metrics.

        Citrix deployment best practices
        If you are deploying for Citrix environments, read our Best Practices for Citrix Configuration with Remote DX

        Prerequisites

        Download Remote DX

        Download the Windows Remote DX plugin for your VDA platform.

        • Go to our Download Center for all Remote DX download options.
        • Go to https://controlup.com/remotedx/ for a friendlier website that you can send to your users to help them install Remote DX onto their devices. This site has:
          • Fewer download options
          • Step-by-step instructions
          • Walkthrough videos

        Manual GUI Install

        1. Run the downloaded Remote DX file.
        2. In the installation wizard, select which private user metrics you want Remote DX to collect.
        3. Optionally, change the target for internet latency tests from the client device. By default, Google's DNS servers (8.8.8.8) are used for to test internet latency. Note that there is a known issue where the label "Google 8.8.8.8" appears in the UI even if you have set a custom latency target. For details, click here.
        4. Complete the installation wizard.

        MSI Command Line Install

        To install Remote DX using the MSI installer, run the following command. Note that this example shows the command to install the Citrix plugin. You might need to change the file name to the file you downloaded.

        msiexec /i curdx-windows-citrix.msi

        Optionally, add the following parameters to the command:

        • /qn to perform a silent install.
        • Wifi=True to record the wireless network SSID.
        • Inactivity=True to record inactivity duration.
        • Location=True to record the device location.
        • Isp=True to record the ISP name of the network connection.
        • InternetLatencyTarget=x.x.x.x to specify the target IP or DNS for internet latency testing. By default, if you don't specify a target, Google's DNS servers (8.8.8.8) are used for internet latency testing. Note that there is a known issue where the label "Google 8.8.8.8" appears in the UI even if you have set a custom latency target. For details, click here.

        For example, the following command performs a silent install, collects all private user metrics, and uses a custom internet latency target:

        msiexec /i curdx-windows-citrix.msi /qn Wifi=True Inactivity=True Location=True Isp=True InternetLatencyTarget=192.0.2.0


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