We're Here to Help Along the Way
Getting Started
First Steps
- How to Activate your ControlUp License
- Create User Account
- Create Folders
- Add Computer
- Add Hypervisor
- Add XenDesktop Site
User Guide
Introducing ControlUp
ControlUp System Requirements
- Moving from On-Premises to Hybrid Cloud
- ControlUp Hybrid Cloud Implementation Requirements
- On-Premises Installation Prerequisites
- Managed Computers Requirements
- Active Directory & DNS Requirements
- Security Rights & Permissions
ControlUp Console Overview
- Create Your User Account
- Get Organized
- Console UI
- Add Managed Computers
- Connect to your Virtualization Infrastructure
- Connecting to your XenDesktop Infrastructure
Real Time Views & Actions
- Folders View & Actions
- Hosts View & Actions
- Computers View & Actions
- Sessions View & Actions
- Processes View & Actions
- Accounts View & Actions
ControlUp Console Settings
- Configuring Shared Credentials
- Display Settings
- Agent Settings
- Proxy Settings
- AD Connections
- Credentials Store
ControlUp Insights
- How to Manage Insights Access & Permissions
- Environment Assessment
- Top Insights
- Sizing Recommendations Report
- Getting Started with ControlUp Insights
- User Sessions Count Report
ControlUp Mobile
FAQ
General
- ControlUp Legacy Console+Agents
- Supported OS for the 'Shadow Session' feature.
- How to create Insights web link to use Chrome and not make Chrome your default browser
- How A User Gets Added To My Organization
- Security Policy - View Only Role
- How's the number of licensed objects are calculated?
Real Time Agent
- ControlUp Network Impact & Bandwidth Usage
- What are the benefits of using the ControlUp agent?
- What are the ControlUp agent prerequisites?
- What is the performance impact of the ControlUp Agent?
- Do I need to reboot a computer when installing or uninstalling the ControlUp agent?
- How to deploy the agent on your Master Image (PVS \ MCS)?
Hypervisor
- Connecting to your Nutanix AHV hypervisor
- Does ControlUp Supports vCenter 6.7?
- Setting permissions for ControlUp in VMware vCenter
- Which Hypervisors are supported in ControlUp?
- Can I monitor multiple hypervisors from the same ControlUp console?
- Do I need to install an agent on my VMware ESXi or Citrix XenServer hosts?
MSP/CSP/DaaS
ControlUp Insights
Troubleshooting
Managed Computers
- Can not connect to agent, agent has to be restarted regularly
- ControlUp Agent is Locking A Process
- cuAgent.exe High Resource Consumption
- Cannot Connect...Target Machine Actively Refused It
- Failed to replace agent error
- Agent Logging Tool For In-Depth Troubleshooting
Real Time Console
- 'Processor Queue Length' column displays ERR
- Console Graphs Display Incorrectly
- ControlUp Agent deployment might fail due CRL validation
- Resetting your ControlUp Account Password
- Changing ControlUp's Color Scheme
- ControlUp Monitor deployment might timeout due CRL validation.
ControlUp Insights
- Managing IOP Activity Files folder
- How to manage your IOP index size
- Converting Unix Time / Epoch Time to Real Time
- Top Windows Errors Report - Missing Data
- I do not have any application usage data in Insights
- I export data to excel but the times/dates come out wrong
On-Premises Mode
- ★ IOP 'tstats' or 'litsearch' Error and CU v7.1 On-Prem
- IOP - Reports are working but drilling down to sub folders shows no data
- Authorization Failed: Cannot Log In to Console
- Configuring a dedicated username for the CU SQL DB
- Setting an alert for the On-Premises Monitor that isn't writing files to Activity folder
- Update On-Premises Script Based Actions
Remote Connections
Triggers and Alerts
KaaS Events
Performance Issues
Security Policy
General Help
Known Issues
Popular Articles
-
Login to Insights
How to login to ControlUp Insights
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How to upgrade to ControlUp Insights
Review our new video explaining which steps you need to take
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How to deploy ControlUp Agent
Learn how to deploy the agent to your servers and master image
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Troubleshooting Managed Computers Issues
Troubleshooting tips and hints
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ControlUp Insights Launch Webinar
Review Controlup Insights Launch Webinar Video
-
User Delegation
Review Controlup Security Policy Best Practice
-
How to create Incidents Triggers
Take a look at how to create an incident trigger
Latest Troubleshooting Articles
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An error occurred while trying to start remote service
Known issue - .net 4.6.1 supported by v5
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Cannot Access Insights
Failed to access Insights
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Missing data in Insights
Logged in but don't see any data
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I can't remove the ControlUp agent (MSI Installed)
ControlUp agent fails the uninstall process
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Computer belongs to another organization
Failed to deploy agent
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Exceed the incidents daily quota
Red banner indicating you exceeded the quota
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Logon Duration columns show N/A
Logon Duration columns show no data