We're Here to Help Along the Way
Getting Started
First Steps
- Create User Account
- Create Folders
- Add Computer
- Add Hypervisor
- Add XenDesktop Site
- Add Cloud Infrastructure
User Guide
Introducing ControlUp
ControlUp System Requirements
- Moving from On-Premises to Hybrid Cloud
- ControlUp Hybrid Cloud Implementation Requirements
- On-Premises Installation Prerequisites
- Managed Computers Requirements
- Active Directory & DNS Requirements
- Security Rights & Permissions
ControlUp Console Overview
- NVIDIA vGPU Information & Specifications
- Console UI
- Create Your User Account
- Get Organized
- Add Managed Computers
- Connect to your Virtualization Infrastructure
Real Time Views & Actions
- Shadow RDS Session without prompt
- Folders View & Actions
- Hosts View & Actions
- Computers View & Actions
- Sessions View & Actions
- Processes View & Actions
ControlUp Console Settings
See all 22 articlesControlUp Insights
- Top Insights
- Sizing Recommendations Report
- Getting Started with ControlUp Insights
- User Sessions Count Report
- User Sessions Activity Report
- User Session Details Report
ControlUp Mobile
FAQ
General
- Moving from Hybrid Cloud to On-Premises
- How do I upgrade ControlUp (Hybrid Cloud)?
- Can I monitor multiple RDS and VDI farms from the same ControlUp Console?
- Which Citrix XenApp and XenDesktop versions are supported in ControlUp?
- Which VMware Horizon View versions are supported in ControlUp?
- Does ControlUp support historical reporting?
Real Time Agent
- ControlUp Network Impact & Bandwidth Usage
- What are the benefits of using the ControlUp agent?
- What are the ControlUp agent prerequisites?
- What is the performance impact of the ControlUp Agent?
- Do I need to reboot a computer when installing or uninstalling the ControlUp agent?
- How to deploy the agent on your Master Image (PVS \ MCS)?
Hypervisor
- Setting permissions for ControlUp in VMware vCenter
- Which Hypervisors are supported in ControlUp?
- Can I monitor multiple hypervisors from the same ControlUp console?
- Do I need to install an agent on my VMware ESXi or Citrix XenServer hosts?
- Do I need to install an agent on every VM?
- What type of credentials are needed for the Hypervisor Connection?
MSP/CSP/DaaS
ControlUp Insights
Troubleshooting
Managed Computers
- Cannot Connect...Target Machine Actively Refused It
- Previous ControlUp Console \ Agent Versions
- Failed to replace agent error
- Agent Logging Tool For In-Depth Troubleshooting
- I can't remove the ControlUp agent (MSI Installed)
- Agent Deployment Troubleshooting Video
Real Time Console
- Changing ControlUp's Color Scheme
- ControlUp Monitor deployment might timeout due CRL validation.
- ControlUp Agent deployment might fail due CRL validation
- Resetting your ControlUp Account Password
- Dropped received packets and Dropped transmit errors
- How to transfer and edit your Private Settings?
ControlUp Insights
- Converting Unix Time / Epoch Time to Real Time
- Top Windows Errors Report - Missing Data
- I do not have any application usage data in Insights
- I export data to excel but the times/dates come out wrong
- I see data in some reports but no data in other reports
- Cannot access Insights
On-Premises Mode
- How to Backup IOP Activity Files share
- Remove Users from On-Premises Org
- Locations where the ControlUp service account is used in ControlUp On-Premises configurations.
- Change the AD Group for ControlUp On-Premises Console Access
- On-Premises Installation Failed - .Net 3.5 Not Installed
- ControlUp On-Premises and Insights Installation Video
Remote Connections
Triggers and Alerts
KaaS Events
Performance Issues
Security Policy
General Help
Known Issues
Videos
Getting Started
See all 11 articlesTips and Tricks
- Email Alerts & Stress Settings
- How to create a schedule?
- How To Configure Email Alerts
- How To Configure the Stress Level Column
- Finding Users' IE URL
- Refreshing Group Policy
Overview
On Demand Webinars
- ControlUp 6.1 EMEA Webinar
- CUGC Connect ControlUp 6.0 Live Demo
- Braincon Webinar : ControlUp v5 Webinar - Insights
- DABCC ControlUp 5.0 and ControlUp Insights Webinar
- ControlUp Insights Launch Webinar
- Braincon/ControlUp 4.1 (German)
Popular Articles
-
Login to Insights
How to login to ControlUp Insights
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How to upgrade to ControlUp Insights
Review our new video explaining which steps you need to take
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How to deploy ControlUp Agent
Learn how to deploy the agent to your servers and master image
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Troubleshooting Managed Computers Issues
Troubleshooting tips and hints
-
ControlUp Insights Launch Webinar
Review Controlup Insights Launch Webinar Video
-
User Delegation
Review Controlup Security Policy Best Practice
-
How to create Incidents Triggers
Take a look at how to create an incident trigger
Latest Troubleshooting Articles
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An error occurred while trying to start remote service
Known issue - .net 4.6.1 supported by v5
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Cannot Access Insights
Failed to access Insights
-
Missing data in Insights
Logged in but don't see any data
-
I can't remove the ControlUp agent (MSI Installed)
ControlUp agent fails the uninstall process
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Computer belongs to another organization
Failed to deploy agent
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Exceed the incidents daily quota
Red banner indicating you exceeded the quota
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Logon Duration columns show N/A
Logon Duration columns show no data