We're Here to Help Along the Way
Getting Started
First Steps
See all 11 articlesUser Guide
Introducing ControlUp
ControlUp System Requirements
ControlUp Console Overview
- Console UI
- Create Your User Account
- Get Organized
- Add Managed Computers
- Connect to the Virtualization Infrastructure
- Connecting to your XenDesktop Infrastructure
Real Time Views & Actions
- Folders View & Actions
- Hosts View & Actions
- Computers View & Actions
- Sessions View & Actions
- Processes View & Actions
- Applications View
ControlUp Console Settings
See all 20 articlesControlUp Insights
- Getting Started with ControlUp Insights
- User Sessions Count Report
- User Sessions Activity Report
- User Session Details Report
- User Sessions Resources Report
- Logon Duration Report
ControlUp Mobile
ControlUp Reporter Tool (Legacy)
FAQ
General
- Can I monitor multiple RDS and VDI farms from the same ControlUp Console?
- Which Citrix XenApp and XenDesktop versions are supported in ControlUp?
- Which VMware Horizon View versions are supported in ControlUp?
- Does ControlUp support historical reporting?
- Does ControlUp support e-mail alerts?
- Does ControlUp support permissions delegation?
Real Time Agent
Hypervisor
MSP/CSP/DaaS
ControlUp Insights
Troubleshooting
Managed Computers
- Previous ControlUp Console \ Agent Versions
- Failed to replace agent error
- I can't remove the ControlUp agent (MSI Installed)
- Agent Deployment Troubleshooting Video
- Computer already belongs to another ControlUp organization
- You are trying to deploy ControlUp agent to the computer running the ControlUp console
Real Time Console
- Citrix Cloud Pop Up
- 1 Old Incident...ControlUp Incidents Service Was Unavailable
- AWS CloudWatch API Costs
- How ControlUp connect to XenServer?
- ControlUp Action Auditing SBA
- Analyzing ControlUp App Launch Time using the Application Profiler
ControlUp Insights
- Top Windows Errors Report - Missing Data
- I do not have any application usage data in Insights
- I export data to excel but the times/dates come out wrong
- I see data in some reports but no data in other reports
- Cannot access Insights
- Missing Data in Insights (Proxy Issue)
On-Premises Mode
- Most Common IOP Errors
- Changing The Location & Size of IOP Data base
- ControlUp On-Premises IOP - LDAP Setup
- Adding & Troubleshooting Insights On-Premises (IOP) Module
- SQL Express Setup for On-Premises Mode
- After IOP upgrade the reports are empty
Remote Connections
Triggers and Alerts
KaaS Events
Performance Issues
Security Policy
General Help
Known Issues
Videos
Getting Started
See all 11 articlesTips and Tricks
- Email Alerts & Stress Settings
- How to create a schedule?
- How To Configure Email Alerts
- How To Configure the Stress Level Column
- Finding Users' IE URL
- Refreshing Group Policy
Overview
On Demand Webinars
- ControlUp 6.1 EMEA Webinar
- CUGC Connect ControlUp 6.0 Live Demo
- Braincon Webinar : ControlUp v5 Webinar - Insights
- DABCC ControlUp 5.0 and ControlUp Insights Webinar
- ControlUp Insights Launch Webinar
- Braincon/ControlUp 4.1 (German)
Popular Articles
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Login to Insights
How to login to ControlUp Insights
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How to upgrade to ControlUp Insights
Review our new video explaining which steps you need to take
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How to deploy ControlUp Agent
Learn how to deploy the agent to your servers and master image
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Troubleshooting Managed Computers Issues
Troubleshooting tips and hints
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ControlUp Insights Launch Webinar
Review Controlup Insights Launch Webinar Video
-
User Delegation
Review Controlup Security Policy Best Practice
-
How to create Incidents Triggers
Take a look at how to create an incident trigger
Latest Troubleshooting Articles
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An error occurred while trying to start remote service
Known issue - .net 4.6.1 supported by v5
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Cannot Access Insights
Failed to access Insights
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Missing data in Insights
Logged in but don't see any data
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I can't remove the ControlUp agent (MSI Installed)
ControlUp agent fails the uninstall process
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Computer belongs to another organization
Failed to deploy agent
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Exceed the incidents daily quota
Red banner indicating you exceeded the quota
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Logon Duration columns show N/A
Logon Duration columns show no data