We're Here to Help Along the Way
Getting Started
First Steps
- ControlUp On-premises v8.2 Topology Guide
- ControlUp Hybrid Cloud v8.2 Quick Start Guide
- ControlUp On-premises v8.1.x Quick Start Guide
- Professional Services Packages
- How to Activate Your ControlUp License
- Service Level Agreement and Support Definitions
ControlUp System Requirements
- On-premises Installation Prerequisites at a Glance for 8.1 and Higher
- Insights On-premises Virtual Appliance-based Installation - Version 8.1 and Above
- Insights On-premises Linux-based Installation - Version 8.1 and Above
- Horizon Integration
- ControlUp Data Collector
- Proxy Information for ControlUp - Hybrid Cloud
User Guide
Introducing ControlUp
- Certificate-based Agent Authentication - Manual Configuration on Console & Monitor Machines
- Is ControlUp for You?
- Basic Concepts
- ControlUp Modes
- ControlUp Architecture & Security Concepts
- ControlUp Agent Security Best Practices
Upgrade Guides
ControlUp Console Overview
- Scheduled Triggers
- Active Application
- Stress Levels Calculator Tool
- Citrix Cloud Configuration
- Console UI
- Creating Your User Account
Real Time Views & Actions
- Monitoring Your vSAN via ControlUp
- Folders View & Actions
- Hosts View & Actions
- Machine View & Actions
- Sessions View & Actions
- Processes View & Actions
ControlUp Console Settings
- Change Organization Owner
- Audit Log
- ControlUp Integration with IGEL
- Notification Templates
- How to create a Linux Data Collector
- Adding Linux Computers to a Linux Data Collector
Scripts
Solve
- Welcome to Solve
- Configure Solve
- Login Flow for Solve and the ControlUp Console v8.2 and Up
- SAML SSO for Solve
- Historical Trends in Solve
- Remote DX - Client Device Metrics
ControlUp Insights
- Login for Insights - 8.2 and Up
- On-Premises Insights (IOP 8.1) - SSL
- Getting Started with ControlUp Insights
- How to Manage Insights Access & Permissions
- Top Insights
- Forecasting in Insights Reports
ControlUp Mobile
FAQ
General
- ControlUp Horizon Use Cases
- ControlUp Release Notes
- Sizing Guidelines for ControlUp v8.x
- ControlUp Monitor Permissions & Security - Cloud ONLY.
- ControlUp Monitor Permissions & Security - On-Premises ONLY.
- Enable Auditing for "Analyze Logon Duration" Script
Real Time Agent
- How to Deploy the Agent on Your Master Image for PVS/MCS/Linked/Instant Clones
- Signed Agents
- ControlUp Network Impact & Bandwidth Usage
- What are the benefits of using the ControlUp agent?
- What is the performance impact of the ControlUp Agent?
- Do I need to reboot a computer when installing or uninstalling the ControlUp agent?
ControlUp Monitor Issues
Hypervisor
- Connecting to your Nutanix AHV hypervisor
- Does ControlUp Supports vCenter 6.7?
- Setting permissions for ControlUp in VMware vCenter
- Which Hypervisors are supported in ControlUp?
- Can I monitor multiple hypervisors from the same ControlUp console?
- Do I need to install an agent on my VMware ESXi or Citrix XenServer hosts?
MSP/CSP/DaaS
ControlUp Insights
Troubleshooting
Managed Computers
- Microsoft known issue: User Input Delay counter may cause handle leaks in ControlUp Agent
- Outlook OST files are locked by the ControlUp Agent.
- ControlUp Agent is locking a Process
- cuAgent.exe High Resource Consumption
- Cannot Connect to Target Machine - Actively Refused
- Failed to replace agent error
Real Time Console
- Wrong Client IP is Showing On ControlUp Grid. (for Linux sessions).
- ControlUp Agent Temporary mode and how to change it
- Troubleshooting DNS & Adding Another Domain to ControlUp.
- Changing your Password from the ControlUp Console.
- vSAN columns are showing 0, N\A or ERR.
- 'Processor Queue Length' column displays ERR
ControlUp Insights
- Managing IOP Activity Files folder
- Converting Unix Time / Epoch Time to Real Time
- Top Windows Errors Report - Missing Data
- I do not have any application usage data in Insights
- I export data to excel but the times/dates come out wrong
- I see data in some reports but no data in other reports
On-Premises Mode
- ★ IOP 'tstats' or 'litsearch' Error and CU v7.1 On-Prem
- TimeStamp Patch for Insights On-Premises (IOP)
- Setting up a Schedule Task for Backing Up IOP Activity Files.
- Monitor Error: "Error with saving file to local disk"
- IOP (Insights On Premise) - No data after drilling down
- Authorization Failed: Cannot Log In to Console
Remote Connections
Triggers and Alerts
KaaS Events
Performance Issues
- Horizon Integration Troubleshooting
- Monitor Getting Disconnected
- AV Exclusions for ControlUp
- HA & Backup
- Performance Optimization for ControlUp's Real-time Console & Monitor
- Console performance issue / high RAM consumption
General Help
Known Issues
For Agents Only Section
Popular Articles
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Welcome to Solve
Read about ControlUp's real-time and historical monitoring presented in a hosted web application
-
Create a user account
Create a user account to access the ControlUp Console, Solve and Insights
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Login Flow
Learn about the login flow for Insights and Solve
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How to deploy ControlUp Agents
Learn how to deploy the agent to your servers and master image
-
User and Permissions
Review Controlup Security Policy Pane and Best Practices
-
How to create Incidents Triggers
Take a look at how to create an incident trigger
Latest Troubleshooting Articles
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An error occurred while trying to start remote service
Known issue - .net 4.6.1 supported by v5
-
Cannot Access Insights
Failed to access Insights
-
Missing data in Insights
Logged in but don't see any data
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Troubleshooting Managed Computers Issues
Troubleshooting tips and hints
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Computer belongs to another organization
Failed to deploy agent
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Exceed the incidents daily quota
Red banner indicating you exceeded the quota
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Logon Duration columns show N/A
Logon Duration columns show no data