We're Here to Help Along the Way
Getting Started
First Steps
See all 11 articlesUser Guide
Introducing ControlUp
ControlUp System Requirements
ControlUp Console Overview
- Console UI
- Create Your User Account
- Get Organized
- Add Managed Computers
- Connect to the Virtualization Infrastructure
- Connecting to your XenDesktop Infrastructure
Real Time Views & Actions
- Folders View & Actions
- Hosts View & Actions
- Computers View & Actions
- Sessions View & Actions
- Processes View & Actions
- Accounts View & Actions
ControlUp Console Settings
See all 20 articlesControlUp Insights
- Top Insights
- Getting Started with ControlUp Insights
- User Sessions Count Report
- User Sessions Activity Report
- User Session Details Report
- User Sessions Resources Report
ControlUp Mobile
ControlUp Reporter Tool (Legacy)
FAQ
General
- Can I monitor multiple RDS and VDI farms from the same ControlUp Console?
- Which Citrix XenApp and XenDesktop versions are supported in ControlUp?
- Which VMware Horizon View versions are supported in ControlUp?
- Does ControlUp support historical reporting?
- Does ControlUp support e-mail alerts?
- Does ControlUp support permissions delegation?
Real Time Agent
Hypervisor
MSP/CSP/DaaS
ControlUp Insights
Troubleshooting
Managed Computers
- Previous ControlUp Console \ Agent Versions
- Failed to replace agent error
- Agent Logging Tool For In-Depth Troubleshooting
- I can't remove the ControlUp agent (MSI Installed)
- Agent Deployment Troubleshooting Video
- Computer already belongs to another ControlUp organization
Real Time Console
- Resetting your ControlUp Account Password
- Dropped received packets and Dropped transmit errors
- How to transfer and edit your Private Settings?
- Citrix Cloud Pop Up
- 1 Old Incident...ControlUp Incidents Service Was Unavailable
- AWS CloudWatch API Costs
ControlUp Insights
- Top Windows Errors Report - Missing Data
- I do not have any application usage data in Insights
- I export data to excel but the times/dates come out wrong
- I see data in some reports but no data in other reports
- Cannot access Insights
- Missing Data in Insights (Proxy Issue)
On-Premises Mode
- On-Premises Installation Failed - .Net 3.5 Not Installed
- ControlUp On-Premises and Insights Installation Video
- Adding & Troubleshooting Insights On-Premises (IOP) Module
- Your Windows user in not authorized to use ControlUp (On-Premises Login Issue)
- ControlUp On-Premises IOP - LDAP Setup
- Black Screen when launching on-premises console
Remote Connections
Triggers and Alerts
KaaS Events
Performance Issues
Security Policy
General Help
Known Issues
Videos
Getting Started
See all 11 articlesTips and Tricks
- Email Alerts & Stress Settings
- How to create a schedule?
- How To Configure Email Alerts
- How To Configure the Stress Level Column
- Finding Users' IE URL
- Refreshing Group Policy
Overview
On Demand Webinars
- ControlUp 6.1 EMEA Webinar
- CUGC Connect ControlUp 6.0 Live Demo
- Braincon Webinar : ControlUp v5 Webinar - Insights
- DABCC ControlUp 5.0 and ControlUp Insights Webinar
- ControlUp Insights Launch Webinar
- Braincon/ControlUp 4.1 (German)
Popular Articles
-
Login to Insights
How to login to ControlUp Insights
-
How to upgrade to ControlUp Insights
Review our new video explaining which steps you need to take
-
How to deploy ControlUp Agent
Learn how to deploy the agent to your servers and master image
-
Troubleshooting Managed Computers Issues
Troubleshooting tips and hints
-
ControlUp Insights Launch Webinar
Review Controlup Insights Launch Webinar Video
-
User Delegation
Review Controlup Security Policy Best Practice
-
How to create Incidents Triggers
Take a look at how to create an incident trigger
Latest Troubleshooting Articles
-
An error occurred while trying to start remote service
Known issue - .net 4.6.1 supported by v5
-
Cannot Access Insights
Failed to access Insights
-
Missing data in Insights
Logged in but don't see any data
-
I can't remove the ControlUp agent (MSI Installed)
ControlUp agent fails the uninstall process
-
Computer belongs to another organization
Failed to deploy agent
-
Exceed the incidents daily quota
Red banner indicating you exceeded the quota
-
Logon Duration columns show N/A
Logon Duration columns show no data