We're Here to Help Along the Way
Getting Started
First Steps
- ControlUp Hybrid Cloud v8.X Quick Start Guide
- ControlUp On-premises v8.x Quick Start Guide
- How to Activate Your ControlUp License
- Service Level Agreement and Support Definitions
- Create User Account
- Create Folders
ControlUp System Requirements
- On-premises Installation Prerequisites at a Glance for 8.1 and Higher
- Insights On-premises Virtual Appliance Based Installation - Version 8.1 and Above
- Insights On-premises Linux-based Installation - Version 8.1 and Above
- Horizon Integration
- ControlUp Data Collector
- Proxy Information for ControlUp - Hybrid Cloud
User Guide
Introducing ControlUp
- Is ControlUp for You?
- Basic Concepts
- ControlUp Modes
- ControlUp Architecture & Security Concepts
- Typical Usage Scenarios
- Data-Source Distribution Guidelines
Upgrade Guides
ControlUp Console Overview
- Console UI
- Creating Your User Account
- Get Organized
- Add Machines
- Connect to Your Virtualization Infrastructure
- Connecting to Your XenDesktop Infrastructure
Real Time Views & Actions
- Monitoring your vSAN via ControlUp.
- Folders View & Actions
- Hosts View & Actions
- Machine View & Actions
- Sessions View & Actions
- Processes View & Actions
ControlUp Console Settings
- Changing an Organization Owner
- ControlUp Integration with IGEL
- Notification Templates
- How to create a Linux Data Collector
- Adding Linux Computers to a Linux Data Collector
- Configuring Shared Credentials
ControlUp Insights
- Login for Insights - 8.2 and Up
- On-Premises Insights (IOP 8.1) - SSL
- Forecasting in Insights Reports
- How to Manage Insights Access & Permissions
- Citrix NetScaler ADC Reports
- Environment Assessment
ControlUp Mobile
FAQ
ControlUp Monitor Issues
General
- ControlUp Horizon Use Cases
- ControlUp Release Notes
- Sizing Guidelines for ControlUp v8.x
- ControlUp Monitor Permissions & Security - Cloud ONLY.
- ControlUp Monitor Permissions & Security - On-Premises ONLY.
- Enable Auditing for "Analyze Logon Duration" Script
Real Time Agent
- How to Deploy the Agent on Your Master Image for PVS/MCS/Linked/Instant Clones
- Signed Agents
- ControlUp Network Impact & Bandwidth Usage
- What are the benefits of using the ControlUp agent?
- What are the ControlUp agent prerequisites?
- What is the performance impact of the ControlUp Agent?
Hypervisor
- Connecting to your Nutanix AHV hypervisor
- Does ControlUp Supports vCenter 6.7?
- Setting permissions for ControlUp in VMware vCenter
- Which Hypervisors are supported in ControlUp?
- Can I monitor multiple hypervisors from the same ControlUp console?
- Do I need to install an agent on my VMware ESXi or Citrix XenServer hosts?
MSP/CSP/DaaS
ControlUp Insights
Troubleshooting
Managed Computers
- Outlook OST files are locked by the ControlUp Agent.
- ControlUp Agent is locking a Process
- cuAgent.exe High Resource Consumption
- Cannot Connect to Target Machine - Actively Refused
- Failed to replace agent error
- Agent Logging Tool For In-Depth Troubleshooting
Real Time Console
- Wrong Client IP is Showing On ControlUp Grid. (for Linux sessions).
- ControlUp Agent Temporary mode and how to change it
- Troubleshooting DNS & Adding Another Domain to ControlUp.
- Changing your Password from the ControlUp Console.
- vSAN columns are showing 0, N\A or ERR.
- 'Processor Queue Length' column displays ERR
ControlUp Insights
- Managing IOP Activity Files folder
- How to Manage Your IOP Index Size
- Converting Unix Time / Epoch Time to Real Time
- Top Windows Errors Report - Missing Data
- I do not have any application usage data in Insights
- I export data to excel but the times/dates come out wrong
On-Premises Mode
- ★ IOP 'tstats' or 'litsearch' Error and CU v7.1 On-Prem
- TimeStamp Patch for Insights On-Premises (IOP)
- Setting up a Schedule Task for Backing Up IOP Activity Files.
- Monitor Error: "Error with saving file to local disk"
- IOP (Insights On Premise) - No data after drilling down
- Authorization Failed: Cannot Log In to Console
Remote Connections
Triggers and Alerts
KaaS Events
Performance Issues
General Help
Known Issues
For Agents Only Section
Popular Articles
-
Login to Insights
How to login to ControlUp Insights
-
Create a user account
Review our new video explaining which steps you need to take
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How to deploy ControlUp Agent
Learn how to deploy the agent to your servers and master image
-
Troubleshooting Managed Computers Issues
Troubleshooting tips and hints
-
User Delegation
Review Controlup Security Policy Best Practice
-
How to create Incidents Triggers
Take a look at how to create an incident trigger
Latest Troubleshooting Articles
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An error occurred while trying to start remote service
Known issue - .net 4.6.1 supported by v5
-
Cannot Access Insights
Failed to access Insights
-
Missing data in Insights
Logged in but don't see any data
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I can't remove the ControlUp agent (MSI Installed)
ControlUp agent fails the uninstall process
-
Computer belongs to another organization
Failed to deploy agent
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Exceed the incidents daily quota
Red banner indicating you exceeded the quota
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Logon Duration columns show N/A
Logon Duration columns show no data