Failed to replace agent error

The Issue:

You open the ControlUp console and fail to connect to your managed computers.

You receive an error: " Failed to replace agent files to match version X"


The Reason:

The ControlUp console is trying to match the versions of the Console and agents.

It fails to upgrade the agents because they were installed via MSI installer.


The Solution:

If the agent is installed via agent MSI, you have to remove the older version with the same MSI package or from the add\remove programs before you install a newer version.

Once the new version is installed, if the versions match, the Controlup console will be able to connect to the agents.

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