After IOP upgrade the reports are empty

The Issue:
After an IOP (Insights On-Premises) upgrade, all reports return an errorThe Cause:
In rare scenarios the upgrade might cause cleanup of indexed data and rebuild is necessary to create the available data sets. 

The Solution:
Please go to the data model settings and rebuild your data sets acceleration.
To reach the data model settings page, type your Insights URL and add manager/search/data_model_manager.
For example: and to it add manager/search/data_model_manager 
Once you reach the settings page, please click on rebuild for each report's data set.
The rebuild takes few minutes, check the Insights reports after 30 minutes.

Powered by Zendesk