After IOP upgrade the reports are empty

The Issue:

After an IOP (Insights On-Premises) upgrade, all reports return an error

 

The Cause:

In rare scenarios the upgrade might cause cleanup of indexed data and rebuild is necessary to create the available data sets.

 

The Solution:

Please go to the data model settings and rebuild your data sets accelaration.

To reach the data model settings page, type your Insights URL and add manager/search/data_model_manager

For example: http://servername.domain.com:8000/en-US and to it add manager/search/data_model_manager

http://servername.domain.com:8000/en-US/manager/search/data_model_manager

 

Once you reach the settings page, please click on rebuild for each report's data set.

The rebuild takes few minutes, check the Insights reports after 30 minutes.

 

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