Known Issues Summary


  • Data from XenDesktop Linux VDA might not be displayed correctly in ControlUp Console
  • When uninstalling .Net framework 4.5, it’s not possible to uninstall ControlUp agent. Workaround: re-install .Net framework 4.5 and then uninstall the agent
  • App Load Time does not work on Windows 7 and Windows 2008 R2 computers which do not support SHA-2 code signing.  Workaround: please follow
  • App Load Time measurement might be inaccurate for large (>100MB) Excel 2016 files (since they create a child process)
  • On rare occasions, ControlUp agent might cause .NET processes to remain running after their UI windows have been closed. This issue was observed only on Windows 2012 R2 servers.
    Workaround: configure the “handlefree” registry value:
    Key: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\ExclusionRules
    Value Name: HandleFree
    Type: MultiString
    Value/s: Process names of the affected applications, one per row.
    As a result, process exit time and exit code for these processes will not be visible using ControlUp
  • On Windows 10 systems with Windows Defender enabled, console launch may be slow because of a thorough scan initiated by Defender
  • Protocol Bandwidth Session Avg / Limit - in some cases, due to environmental issues, these columns might display N/A even though the session is active. If you experience this issue please run the following command on the target computer and then restart the ControlUp agent -  regsvr32 /s "C:\Program Files\Citrix\ICAService\icaperf.dll" (
  • Hyper-V 2016 hosts were not tested and are not fully supported in this release
  • When uninstalling the agent not all files and services are removed
  • XenDesktop Registration State might show incorrect state (this is a Citrix bug, for more details click here)
  • Issue when adding Monitor credentials if they already exist in the console
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