1 Old Incident...ControlUp Incidents Service Was Unavailable

The Issue:

If the Console/Monitor failed to inform the ControlUp database (ControlUp Hybrid Cloud or On-Premises) about an incident more than 10 minutes, it disposes it and writes an event. 

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Solution:

We recommend verifying the connection to the IIS and to the database are working properly.

In ControlUp Hybrid Cloud, make sure you do not have any connection failures. If you have a proxy, check its logs and if not, check the firewall\gateway logs.

In On-premises mode, make sure you can connect with no issues from the console\monitor to the on-premises server and from the on-premises server to the SQL server.

 

 

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