Black Screen when launching on-premises console

The Issue:
You launch the ControlUp Console and get a black screen. 
After you wait the console opens empty without your configuration.image025.jpgThe Cause:
In the license you have specific number of admins allowed. Look in the license, under - QuantityDuring the installation you defined AD Group for Authorized Users - who can login to ControlUp Console.
The number of users in the group is more than the number in the license file. You might have nested a group in the ControlUp AD Group, and in that group you have more users than defined in the license. 

The Solution:
Please make sure in the ControlUp Authorized AD Group, you define the same number of users defined in the license file under Quantity (of ControlUp admins).

 

Powered by Zendesk