Black Screen when launching on-premises console

The Issue:

You launch the ControlUp Console and get a black screen. 

After you wait the console opens empty without your configuration.

 

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The Cause:

In the license you have specific number of admins allowed. Look in the license, under - Quantity

During the installation you defined AD Group for Authorized Users - who can login to ControlUp Console.

The number of users in the group is more than the number in the license file. You might have nested a group in the ControlUp AD Group, and in that group you have more users than defined in the license.

 

The Solution:

Please make sure in the ControlUp Authorized AD Group, you define the same number of users defined in the license file under Quantity (of ControlUp admins).

 

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